Brianne Martin
Palm Harbor,Florida
Summary
Enthusiastic and successful multifamily specialist with over 15 years of experience in various roles, including leasing consultant, assistant community manager, property manager, and project manager. Known for delivering outstanding customer service to elevate the resident experience and optimize property performance. Proven ability to exceed sales targets, driving enhanced occupancy rates and consistently achieving a 98% rent revenue collection rate. Eager to tackle challenging multifamily opportunities, leveraging exceptional managerial, organizational, and leadership abilities to drive operational excellence and foster growth.
Overview
20
20
years of professional experience
Work History
Regional Manager
North Star Property Service
Tampa, FL
06.2023 - Current
- Served as both sales representative and project manager, effectively managing client relationships, attending industry events, providing timely proposals, and closing deals while overseeing multifamily construction projects.
- Lead and coordinate the construction process, ensuring seamless project execution from start to closeout.
- Actively participate in design meetings, prepare cost estimates, project schedules, and contribute to contract document development.
- Provide supervisory support to field management, assisting the superintendent to ensure project success.
- Evaluate field staff performance throughout the project duration.
- Maintain quality control through continuous inspections.
- Manage material control, review subcontractor change order requests, and oversee monthly payment requests.
- Implement cost control using best practices and thorough review of financial requests.
- Manage cleanliness and waste management, promoting good housekeeping practices on-site.
- Collaborate with property management representatives and subcontractors/vendors to resolve outstanding items.
Property Manager
Weller Management
Largo, FL
04.2021 - 11.2022
- Managed daily operations for a portfolio of 104 apartment homes, ensuring 100% occupancy and pre-lease.
- Negotiated favorable rates with vendors and maintained budgets, accounts, and rent collections while addressing tenant concerns and inquiries in a timely manner.
- Ensured compliance with local, state, and federal regulations, overseeing interior and exterior renovations and audits for accuracy.
- Provided excellent customer service to prospects, residents, and vendors, assisting with tours and the leasing process.
- Updated online marketing daily and input weekly market survey data into Radix, following up on all leads to ensure maximum occupancy.
Assistant Community Director
The Altman Companies
Tampa, FL
09.2020 - 04.2021
- Collected, posted, and deposited all rental payments and minimized delinquency by consistently contacting past-due residents.
- Processed evictions prepared and delivered notices for lease violations.
- Inspected and completed all move-outs and processed charges for new move-ins.
- Assisted with the renewal process to maintain high retention rates and collected data to complete weekly owner’s reports.
- Managed the daily operations in the absence of the Property Director and followed up with resident requests in a timely manner.
- Communicated effectively with the team to set goals and meet expectations.
- Provided excellent service to prospects, residents, associates, and vendors.
Administrative Assistant
American Postal Workers Union
Tampa, FL
06.2013 - 07.2019
- Provided high-level administrative support to the President, Vice President, and National Business Agents, streamlining daily operations, and facilitating seamless communication throughout the organization.
- Utilized proprietary grievance tracking system to accurately record and manage data, ensuring timely resolution of all complaints.
- Managed scanning, filing, and organization of legal documents, maintaining an organized and secure record-keeping system.
- Expertly managed schedules and calendars, including scheduling and coordinating meetings, appointments, and events, and ensuring all deadlines were met.
- Provided exceptional customer service by handling incoming calls and correspondence promptly and professionally.
- Efficiently managed electronic files and maintained a well-organized system for easy accessibility.
- Prepared and organized documents for meetings, ensuring all materials were properly formatted and distributed.
- Managed incoming and outgoing mail, including coordinating shipping and receiving of packages and mail.
- Edited and revised news articles, ensuring high-quality content was produced and distributed to the organization's membership.
- Managed inventory and ordering of supplies, ensuring a well-stocked and organized office.
- Coordinated event planning and lease contracts, ensuring smooth execution of all events and maintaining accurate records of lease agreements.
Assistant Community Manager
Waterton Residential
Palm Harbor, FL
10.2010 - 12.2012
- Assisted in the oversight of a condo fractured deal, overseeing 520 apartments and 240 condominiums, and assisted in the purchasing and closing process of privately owned condominiums.
- Maintained occupancy of 94% during an economic recession, collecting/posting rent, managing collections, delinquency, late payment notices, and walking/processing move-outs.
- Consistently collected 98% of the gross scheduled rent revenue, contributing to the financial success of the property.
- Handled leasing, lease documents, processing applications, marketing, resident retention, and organizing resident functions, ensuring a high-quality living experience for residents.
- Undertook managerial duties in the absence of the manager, ensuring smooth operations of the property.
- Trained new employees and cross-trained existing employees for advancement, contributing to the growth and development.
Assistant Community Manager
Gables Residential
St. Petersburg, FL
11.2003 - 09.2010
- Assisted in overseeing the extensive renovation of both exterior and interior of 240 units, resulting in a repositioned property from class C to B+.
- Increased occupancy from 72% to 93% and stabilized the property during the economic recession.
- Achieved numerous Top Shops awards since joining the Gables team.
- Received the 2008 Gables Excellence Award for Outstanding Customer Service.
- Maintained consistent gross closing ratios of 40% and consistently collected 95% of the gross scheduled rent revenue.
- Managed rent collections, delinquency, late payment notices, and move-outs.
- Handled leasing, lease documents, processing applications, marketing, resident retention, and organizing resident functions.
- Undertook managerial duties in the absence of the manager.
Education
B.A - Deaf Studies
University of South Florida
Skills
- Sales
- Project management
- Customer service focused
- Resman, Yardi, CRM, MS Office
- Inventory control
- Coaching and mentoring
- Fair Housing
- Vendor management and sourcing
- Contract Negotiation
- Scheduling
- Leadership and supervision
- Marketing and networking
- Cost control
- Compliance monitoring
References
Available upon request
Timeline
Regional Manager
North Star Property Service
06.2023 - Current
Property Manager
Weller Management
04.2021 - 11.2022
Assistant Community Director
The Altman Companies
09.2020 - 04.2021
Administrative Assistant
American Postal Workers Union
06.2013 - 07.2019
Assistant Community Manager
Waterton Residential
10.2010 - 12.2012
Assistant Community Manager
Gables Residential
11.2003 - 09.2010
B.A - Deaf Studies
University of South Florida
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