Brianne Massini
Altoona
Summary
Dynamic delivery professional with a clean driving record and a positive attitude, recognized for consistent metrics and customer satisfaction at Block and Tackle LLC. Proven ability in route management and effective communication, consistently achieving on-time deliveries while demonstrating adaptability and teamwork. Committed to maintaining high standards of service and operational efficiency.
Responsible driver who brings a great safety record, clean driving history and focus on customer satisfaction. Dependable in handling end-to-end deliveries without damages. Maintains clean, neat and professional vehicle. Punctual, reliable, and a hardworking employee who pursues the opportunity to learn new skills and seek new opportunities whenever possible.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Block and Tackle LLC
04.2023 - 12.2025
- Delivered orders efficiently within designated timeframes, ensuring customer satisfaction.
- Navigated routes using GPS technology to optimize delivery times and reduce fuel costs.
- Maintained vehicle cleanliness and functionality through regular inspections and minor repairs.
- Communicated with dispatch to confirm delivery schedules and address any logistical challenges.
- Delivered packages efficiently while adhering to safety regulations and company policies.
- Operated delivery vehicles, ensuring proper maintenance and compliance with traffic laws.
- Managed route planning to optimize delivery times and minimize fuel consumption.
- Communicated effectively with customers to ensure satisfaction and address concerns promptly.
- Conducted pre-trip inspections of delivery vehicles to maintain operational safety standards.
- Collaborated with team members to streamline logistics processes and improve overall efficiency.
- Trained new drivers on best practices for safety, navigation, and customer interaction.
- Delivered packages to customer doorsteps and business offices.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Lifted, lowered, and carried packages typically weighing [Number] pounds throughout regular course of delivery.
- Maintained a clean driving record while navigating various routes for efficient deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Contributed to team success by effectively communicating with dispatchers, managers, and coworkers to address issues or concerns.
- Provided excellent customer service while resolving any issues encountered during the delivery process quickly and efficiently.
- Consistently met or exceeded performance metrics related to on-time deliveries, accuracy, and customer satisfaction ratings.
- Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture, or beneath doormats to prevent theft.
- Elevated customer experience by going above and beyond in accommodating special requests or addressing concerns related to package delivery.
- Demonstrated adaptability by adjusting delivery schedules according to changing weather conditions, traffic patterns, or client requests.
- Assisted in training new drivers on company policies, safety procedures, and best practices for delivering packages effectively.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Cashier
Kwik Fill
10.2022 - 04.2023
- Processed customer transactions accurately and efficiently.
- Managed cash register, ensuring proper change and transaction records.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area.
- Trained new cashiers on procedures and customer service standards.
- Resolved customer complaints swiftly to enhance satisfaction levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Learned duties for various positions and provided backup at key times.
- Handled returns and exchanges according to store policies.
General Manager Trainee/Delivery Driver
Port Pizza LLC Aka DOMINO'S PIZZA
10.2020 - 09.2022
- Coordinated timely deliveries to enhance customer satisfaction and retention.
- Trained new drivers on company policies, safety protocols, and efficient delivery practices.
- Resolved customer complaints promptly to uphold service quality and brand reputation.
- Assisted in inventory management by reporting stock levels and suggesting reorders as necessary.
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
- Collaborated with restaurant staff to streamline order processes and improve overall efficiency during busy periods.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Maintained a professional appearance, ensuring that personal grooming and uniform standards were in compliance with company policies.
- Assisted new drivers with training and orientation procedures, offering guidance on best practices for efficient deliveries and reliable customer service.
- Showcased adaptability by adjusting delivery routes based on traffic conditions or customer preferences, optimizing order fulfillment times.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Continually updated management regarding any potential delays or complications encountered during deliveries, allowing for proactive resolutions where possible.
- Maintained organized, safe and clean work areas and complied with company safety and security standards.
- Demonstrated initiative by learning menu offerings and ingredients to better assist customers with inquiries and special requests.
- Contributed to a positive team environment by effectively communicating with coworkers regarding order statuses and customer concerns.
- Performed routine vehicle maintenance checks to ensure optimal performance on delivery routes, reducing downtime due to mechanical issues.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Collaborated with customer service teams and management to resolve order issues or customer complaints.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
- Developed and maintained professional relations between customer, store personnel, and company.
- Assisted with sorting and organizing stockroom items.
- Stocked shelves and loaded orders to prepare deliveries.
- Processed payments, made change, and provided receipts.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
Personal Shopper
Walmart
11.2021 - 05.2022
- Utilized digital tools to manage inventory and track client orders efficiently.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Participated in team meetings and staff training sessions.
- Ensured customer satisfaction with timely order fulfillment and accurate delivery of products.
- Reduced order fulfillment times by efficiently picking and packing items for pickup.
- Expedited order fulfillment with systematic inventory management and product retrieval.
- Increased customer satisfaction by ensuring accurate order fulfillment and timely delivery of pickups.
- Selecting the freshest produce and best quality items, ensuring order accuracy, and following customer requests.
- Staging and dispensing orders in the correct temperature zones and handing them off to customers for pickup or delivery.
- Keeping online grocery area clean and organized while also sometimes assisting with stocking shelves.
- Assisted customers in store whenever needed.
Education
No Degree - Criminal Justice
Clovis Community College
Clovis, New Mexico, NMHigh School Diploma -
Raton High School
Raton05-1998
Skills
- Positive attitude
- Customer service
- Multitasking and organization
- Adaptability and flexibility
- Teamwork and collaboration
- Time management
- Dependable and reliable
- Punctual and reliable
- Attention to detail
- Safe driving
- Loading and unloading
- Clean driving record
- Route management
Timeline
Delivery Driver
Block and Tackle LLC
04.2023 - 12.2025
Cashier
Kwik Fill
10.2022 - 04.2023
Personal Shopper
Walmart
11.2021 - 05.2022
General Manager Trainee/Delivery Driver
Port Pizza LLC Aka DOMINO'S PIZZA
10.2020 - 09.2022
No Degree - Criminal Justice
Clovis Community College
High School Diploma -
Raton High School