Brianne Maxwell
Dayton,OH
Summary
Accomplished Case Manager skilled in efficiently managing high caseloads while maintaining high quality of care. Thrives in fast-paced environments, consistently recommending optimal resources and courses of action to improve patient well-being and quality of life.
Overview
10
10
years of professional experience
1
1
Certification
Work History
TCP Case Manager
Your Health House Calls
Hardeeville, SC
07.2021 - 08.2024
- Successfully coordinated appointment scheduling for a team of providers.
- Managed team of regional case managers successfully.
- Optimized insurance verification for improved customer experience.
- Efficiently coordinate post-discharge care plans involving varied healthcare professionals such as Nurse Practitioners, Physicians, and Specialists.
- Recruited, interviewed, and hired volunteers and staff.
- Prepared and maintained budgets, personnel records or training manuals.
- Provided hands-on and proactive leadership to community services staff.
- Trained, supervised and evaluated staff performance.
- Provided customer service support to clients by responding to inquiries in a timely manner.
- Oversaw the daily operations of the case management department including staffing, budgeting, and quality assurance.
- Investigated complaints from patients or families related to case management services provided.
- Directed and trained highly qualified staff to manage time effectively while keeping patients content and comfortable.
Medical Assistant
Nephrology and Hypertension Medical Associates
Beaufort, SC
07.2020 - 07.2021
- Skilled in ordering laboratory/radiology tests during follow-up visits, organizing pharmaceutical representatives' visits and sending referrals to outgoing physicians.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
- Registered new patients into practice management software program accurately entering demographic information.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Stem Cell Liaison/ Office Coordinator/ Chiropractic Assistant
The Fraum Center
Hilton Head Island, SC
02.2017 - 06.2020
- Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations.
- Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients.
- Trained new staff on office procedures, software programs and customer service protocols.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Recruited qualified candidates for open positions within the practice when necessary.
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
- Greeted patients, verified insurance and collected co-payments.
- Prepared treatment rooms for patient visits by ensuring that all necessary supplies were available.
- Answered patient questions regarding their care plan or billing inquiries.
- Provided administrative support, including answering phones and email correspondence.
Administrative Assistant
Island Recreation Association
Hilton Head Island, SC
02.2015 - 03.2017
- Screening multi-line phone calls and managing calendars.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Answered questions from customers regarding products and services offered by the company.
Education
Bachelor of Science - Healthcare Management
South University
Savannah, GA06-2015
Associate of Science - Business Administration
American InterContinental University Online
Hoffman Estates, IL05-2005
Vocational School Certificate - Medical Billing And Coding
Midlands Technical College
Columbia, SC05-2022
Skills
- Community Outreach
- Records Management
- Chronic Disease Management
- Group Therapy
- Performance Tracking
- Utilization review
- Health History Documentation
- Discharge Planning
- Referral Coordination
- Case Management
- Data Entry and Analysis
- Patient Needs Assessment
- MS Office
- Problem-Solving
- Indirect Patient Care
- Email and Telephone Etiquette
Certification
- Certified Clinical Medical Assistant
- Certified Medical Billing and Coding Specialist
References
- Jessica DeLoach, Director of Nursing, Your Health House Calls, 803-942-0958
- Jorge Chabrier-Rosello, MD, Your Health House Calls, 803-834-9265
- Kala Croft, RVP, Your Health House Calls, 803-942-3767
- Kade Haje, Director of Case Management, Your Health House Calls, 229-392-1990
- Tracie King, LPN, Clinical Coordinator, Your Health House Calls, 678-572-9118
Timeline
TCP Case Manager
Your Health House Calls
07.2021 - 08.2024
Medical Assistant
Nephrology and Hypertension Medical Associates
07.2020 - 07.2021
Stem Cell Liaison/ Office Coordinator/ Chiropractic Assistant
The Fraum Center
02.2017 - 06.2020
Administrative Assistant
Island Recreation Association
02.2015 - 03.2017
Bachelor of Science - Healthcare Management
South University
Associate of Science - Business Administration
American InterContinental University Online
Vocational School Certificate - Medical Billing And Coding
Midlands Technical College
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