Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Brianne McMickens

Highland,NY

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

8
8
years of professional experience

Work History

Barista Trainee

Starbucks
Manhattan, NY
05.2022 - Current
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Server

7 Tequilas Mexican Restaurant
Canton, GA
02.2016 - 01.2022
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Increased sales significantly by upselling higher-end products to customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Stocker/Cashier

Walmart
Canton, GA
12.2019 - 11.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Education

High School Diploma -

Pickens County High School
Jasper, GA
05.2018

Skills

  • General Housekeeping
  • Minor Repairs
  • Menu Preparation
  • Coordinating Orders
  • Hospitality and Professionalism
  • Stocking Supplies and Retail Products
  • Cash Register Operation
  • Cooperative Attitude
  • POS Systems
  • Billing and Payment Processing

Timeline

Barista Trainee

Starbucks
05.2022 - Current

Stocker/Cashier

Walmart
12.2019 - 11.2021

Server

7 Tequilas Mexican Restaurant
02.2016 - 01.2022

High School Diploma -

Pickens County High School

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Brianne McMickens