Brianne Mitchell
Johnston City,IL
Summary
I am a hard working, fast learning individual and a great team player. Would like be apart of a company where and be able to achieve in advancement and company success. Accustomed to fast-paced environments, long hours of physically and mentally demanding work. Consistently friendly and professional when handling diverse customer needs. Service-oriented and quality-focused.
Overview
10
10
years of professional experience
Work History
Scheduling Representative
Orthopaedic Institute Of Southern Illinois
07.2023 - Current
- Implemented time-blocking and schedule notifications to optimize time management.
- Increased customer service success rates by quickly resolving issues.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
Home Care Aide
Addus Home Health
04.2016 - 10.2023
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Monitored progress and documented patient health status changes to keep care team updated.
Customer Service Representative
WPS Health Plan Inc.
08.2018 - 10.2021
- Deal tactfully with people in wide varieties of situations to convey favorable corporate images
- Respond to inquirer using various forms of communications (written, letter, telephone, web, or email) within time frames to exceed contractual standards
- Inform supervisory staff of system problems when identified, researching problems to provide backup data and examples when needed
- Apply appropriate provisions of regulations, interpretations, and procedural directives in making determinations on eligibility to determine appropriate responses
- Obtain and analyze claims data to determine specific problem areas including external communication
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Loyalty Program Associate
Hyatt Reservation Center
12.2017 - 08.2018
- Create, modify, and cancel Reservations
- Maintain records
- Reviewed all departmental materials and correcting errors
- Answering incoming calls from customers and making out going calls to other Hyatt locations
Glass Inspector/Material Handler
Aisin Manufacturing LLC/HireLevel
06.2017 - 10.2017
- Ensure machines were functional and safe to operate while maintaining quality on parts being produced and report any quality problems
- Perform all material handling functions (raw materials and finished goods) while avoiding passing any defects to it`s next process
- Perform 5S activities, assist with inventories and meet daily production levels
- Control flow of materials using standardized work
- Report safety problems and countermeasures to Off Line Team Leaders
- Perform other duties as assigned in order to ensure achievement of section, department, or company plan
Assistant Activity Director
Helia Healthcare
02.2014 - 08.2015
- Planning and facilitating daily, weekly and monthly events to encourage socialization, relaxation, and recreation
- Implement activities that accommodate those with special needs
- Keep records regarding event planning resources, participating interest, and other notable information, such as injuries or behavioral incidents
- Reporting medical concerns or observations as well as adhering to and enforcing all safety procedures
Education
Certification - Pharmacy Technician
John A Logan College
Carterville, IL04.2017
GED -
John A Logan College
Carterville, IL10.2016
Skills
- Assembly Line Experience
- Packing
- 5S Plus Safety
- Adaptability
- Attention to Detail
- Communication
- Time Management
- Problem Solving
- Teamwork
- Honest
- Reliable
- Customer Service
Timeline
Scheduling Representative
Orthopaedic Institute Of Southern Illinois
07.2023 - Current
Customer Service Representative
WPS Health Plan Inc.
08.2018 - 10.2021
Loyalty Program Associate
Hyatt Reservation Center
12.2017 - 08.2018
Glass Inspector/Material Handler
Aisin Manufacturing LLC/HireLevel
06.2017 - 10.2017
Home Care Aide
Addus Home Health
04.2016 - 10.2023
Assistant Activity Director
Helia Healthcare
02.2014 - 08.2015
Certification - Pharmacy Technician
John A Logan College
GED -
John A Logan College
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