Brianne Nelson
Hendersonville,NC
Summary
Spirted Scheduling Coordinator versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills.
Overview
9
9
years of professional experience
Work History
Scheduling Coordinator
The WORX Group LLC
2020.04 - Current
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
- Cultivated positive relationships with vendors and external partners to secure favorable terms for resource bookings and accommodations when necessary.
- Contributed to a reduction in employee turnover through thoughtful scheduling practices that considered individual preferences and work-life balance concerns.
- Coordinated training sessions for new hires, ensuring seamless integration into the team's scheduling processes.
- Increased client satisfaction through timely appointment scheduling and proactive management of wait times.
- Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
Front End Customer Service Manager
Ingles Markets
2018.10 - 2019.08
- Enhanced customer satisfaction by efficiently addressing inquiries and resolving issues in a timely manner.
- Streamlined front end operations for improved efficiency by implementing new procedures and staff training.
- Managed cash registers, ensuring accurate transactions while minimizing wait times for customers.
- Maintained a clean, organized workspace to create a welcoming environment for customers.
Store Manager
R.L Jordan Oil Company
2015.05 - 2018.06
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
High School Diploma -
North Buncombe High School
Weaverville, NCBachelor of Arts - Psychology, Spanish
Mars Hill University
Mars Hill, NC12.2014
Skills
- Staff Coordination
- Quality Assurance
- Program Organization
- Information Management
- Strong Work Ethic
- Schedule Management
- Problem-Solving
- Customer Service and Support
- Customer Relationship Management
- Interpersonal Skills
Timeline
Scheduling Coordinator
The WORX Group LLC
2020.04 - Current
Front End Customer Service Manager
Ingles Markets
2018.10 - 2019.08
Store Manager
R.L Jordan Oil Company
2015.05 - 2018.06
High School Diploma -
North Buncombe High School
Bachelor of Arts - Psychology, Spanish
Mars Hill University
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