Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianne Nelson

Hendersonville,NC

Summary

Spirted Scheduling Coordinator versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills.

Overview

9
9
years of professional experience

Work History

Scheduling Coordinator

The WORX Group LLC
04.2020 - Current
  • Streamlined communication between departments for improved schedule adherence and reduced conflicts.
  • Cultivated positive relationships with vendors and external partners to secure favorable terms for resource bookings and accommodations when necessary.
  • Contributed to a reduction in employee turnover through thoughtful scheduling practices that considered individual preferences and work-life balance concerns.
  • Coordinated training sessions for new hires, ensuring seamless integration into the team's scheduling processes.
  • Increased client satisfaction through timely appointment scheduling and proactive management of wait times.
  • Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.

Front End Customer Service Manager

Ingles Markets
10.2018 - 08.2019
  • Enhanced customer satisfaction by efficiently addressing inquiries and resolving issues in a timely manner.
  • Streamlined front end operations for improved efficiency by implementing new procedures and staff training.
  • Managed cash registers, ensuring accurate transactions while minimizing wait times for customers.
  • Maintained a clean, organized workspace to create a welcoming environment for customers.

Store Manager

R.L Jordan Oil Company
05.2015 - 06.2018
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Education

High School Diploma -

North Buncombe High School
Weaverville, NC

Bachelor of Arts - Psychology, Spanish

Mars Hill University
Mars Hill, NC
12.2014

Skills

  • Staff Coordination
  • Quality Assurance
  • Program Organization
  • Information Management
  • Strong Work Ethic
  • Schedule Management
  • Problem-Solving
  • Customer Service and Support
  • Customer Relationship Management
  • Interpersonal Skills

Timeline

Scheduling Coordinator

The WORX Group LLC
04.2020 - Current

Front End Customer Service Manager

Ingles Markets
10.2018 - 08.2019

Store Manager

R.L Jordan Oil Company
05.2015 - 06.2018

High School Diploma -

North Buncombe High School

Bachelor of Arts - Psychology, Spanish

Mars Hill University

Similar Profiles

CREATE PROFILE
Brianne Nelson