Brianne Oliveira
Fall River,MA
Summary
Resourceful medical assistant and receptionist adept at keeping office operations smooth and efficient. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Brings background in medical settings over 4 years to handle patient needs.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
Prima Care Endocrinology
Fall River, MA
10.2022 - Current
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Received and submitted payments and applied amounts to customer balances.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Identified transaction errors when debits and credits did not balance.
- Scanned incoming documentation.
Billing Manager/Medical Receptionist/Med Assist
Costa Chiropractic & Dot Physicals
Wareham, MA
02.2020 - 10.2022
- Conducted patient intake interviews to collect medical information and insurance details.
- Scheduled and confirmed patient appointments for physicals.
- Set up appointments for physical visits using Chiro Touch software.
- Took messages from patients and promptly relayed to appropriate staff.
- Entered patient information including demographic and health history into system to keep all records up-to-date
- Informed patients of financial responsibilities prior to rendering services.
- Observed strict HIPAA guidelines at all times according to company policy.
- Processed patient payments and scanned identification cards.
- Greeted callers with enthusiasm, answering all phone calls by second ring.
- Straightened up waiting room so that it remained neat and organized.
- Answered multi-line phone system and directed callers to requested personnel.
- Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Reviewed treatment sheets for consistency, completeness and accuracy.
- Performed routine tests such as urine dip stick and vision tests.
- Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Escorted patients to examination rooms.
- Relayed messages from patients to physician regarding questions or concerns .
- Verified type of radiology procedure, if any, prior to exams.
- Communicated with patients by phone and via written correspondence.
- Verified appointment times with patients and preparing charts.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Used software system to manage provider schedules and keep calendar organized practice.
- Handled billing for practice providers.
- Prepared and updated new system to handle billing needs with improved accuracy, reliability and overall performance.
- Processed invoice payments and recorded information in account database.
- Managed all payments processing, invoicing and collections tasks.
- Verified accuracy and integrity of motor vehicle and workers' compensation claims through careful research and analysis.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Submitted claims to insurance companies.
- Reconciled codes against services rendered.
- Collected, posted and managed patient account payments.
- Answered customer questions to maintain high satisfaction levels.
Financial Aid Administrator
Rob Roy Academy
Fall River, MA
10.2016 - 06.2019
- Assist potential students and parents with applying for financial aid such as grants, loans, and scholarships.
- Assist students with financial aid documentation during appointments.
- Update NSLDS when request is put in, by student, for leave of absence or status change from program.
- Update NSLDS with students who have either graduated or withdrawn from program.
- Work with FAS to maintain all Federal Funding.
- Complete audits by given deadline.
- Meet with students during their enrollment to make sure student are at good standing to meet SAP.
- Process ERR reports.
- VA Certifying Official.
- Attended VA Conferences.
- Attended Financial Aid Services seminars and webinar trainings.
- Comply with all school policies including protecting all personal identifiable information such as name, address, phone number, and social security number.
- Count inventory at end of each month.
- Check clients in and out of building.
- Answer phone calls using 4-line system.
- Take in any payments for tuition or fees that school may charge.
- Assist with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
- Provided one-on-one counseling to students regarding financial aid program options and requirements.
- Used Genesis software to track award notices.
Residential Councilor
Crystal Springs Inc
Assonet, MA
01.2016 - 09.2016
- Assisted children who have disabilities with daily ADLs including bathing, dressing, and feeding.
- Worked on children’s daily goals.
- Helped children with being independent.
- Participated in different activities such as girl scouts or arts & crafts.
- Reported any medical incidents such as seizures or illnesses to nursing and management.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
Medical Assistant/Front Office
Truesdale Surgical Associates
Fall River, MA
07.2013 - 06.2014
- Answered calls and took messages for practitioners.
- Worked in Medical Records developing charts.
- Checked patients in and out; collecting co-payments from patients.
- Scheduled testing requested by practitioners including: sonograms, mammograms, MRIs and CT scans.
- Managed schedules and calendars for team of six practitioners.
- Stocked medical office supplies, anticipated inventory needs and monitored office equipment.
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
- Performed basic minor medical duties such as removing sutures.
- Registered new patients and created files with detailed personal and medical information.
- Updated patient medical records.
- Applied HIPAA regulations to maintain patient confidentiality and protect health information.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Scheduled appointments for patients via phone and in person.
- Sterilized medical instruments with autoclave after each procedure.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Pharmacy Sales Associate
CVS/Pharmacy
Swansea, MA
12.2012 - 07.2013
- Placed special merchandise orders for customers.
- Described use and operation of merchandise to customers.
- Worked as team member to provide highest level of service to customers.
- Maintained friendly and professional customer interactions.
- Operated proprietary pharmacy computer system to obtain patient prescription status.
- Communicated with prescribers and agents to obtain refill authorizations.
- Inputted data and medication orders into proprietary pharmacy computer system to process transactions.
- Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
- Provided filled prescriptions to customers, included medication information sheets and coordinated consults.
- Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
Certified Nurse’s Assistant
Happier in My Home
Somerset, MA
05.2012 - 07.2013
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Assessed vitals and noted medical information to report changes to nursing staff.
- Engaged with patient family and friends to provide courteous, efficient visit experience.
- Provided daily living activities to patients by serving meals, feeding, ambulating and turning over and positioning patients.
Education
High School Diploma -
Durfee High School
Fall River, MA06.2011
Skills
- Dedicated team player
- Exceptional Customer Service
- Reliable
- Positive outlook
- Cheerful and energetic
- Punctual
- About 60 WPM
- Detail Oriented
- Organizational skills
- Bilingual: Speak, read and write, fluently, in Portuguese
References
References and Supporting Documentation Furnished Upon Request
Timeline
Medical Receptionist
Prima Care Endocrinology
10.2022 - Current
Billing Manager/Medical Receptionist/Med Assist
Costa Chiropractic & Dot Physicals
02.2020 - 10.2022
Financial Aid Administrator
Rob Roy Academy
10.2016 - 06.2019
Residential Councilor
Crystal Springs Inc
01.2016 - 09.2016
Medical Assistant/Front Office
Truesdale Surgical Associates
07.2013 - 06.2014
Pharmacy Sales Associate
CVS/Pharmacy
12.2012 - 07.2013
Certified Nurse’s Assistant
Happier in My Home
05.2012 - 07.2013
High School Diploma -
Durfee High School
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