Brianne Packer
Petersburg,VA
Summary
Business professional with 13 years of Banking Operations, 9 years Accounts Receivable, 5 years Accounts Payable, and 2 years as a Receptionist. I am searching for the right opportunity and best fit in a new role, preferably in a back office setting.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Landen Strapping Corporation, LLC
Hopewell, VA
04.2025 - 04.2026
- Served as support to the Sales Team, Office Team, and the Engineering Team
- Managed order processing through phone, email, and direct sales team communication.
- Reported issues to management as needed
- Converted sales orders to invoices to ensure accurate billing during shipping.
- Sent weekly and monthly Sales Reports to CEO
- Supported operations by managing quarterly collections of overdue accounts receivables.
- Coordinated efforts with office team to uphold organized filing systems for efficient records management and archiving.
- Learned to use Sage 50 desktop on the job through training and ongoing discussions of functionality and capability of the software as well as the limitations
Full Time Engagement Professional
Robert Half Associates
Glen Allen, VA
01.2023 - 02.2025
- On Assignment November 13th – November 21st
- Data Entry Clerk
- Project scope anticipated for a total of 10 days. Completed and all documents turned over to Comptroller in 6 days.
- Assisted comptroller in systematically recording and verifying titles received.
- Removed disposed of assets from company title books, handing off to the Comptroller for destruction
- Filing of received titles in asset books by unit number assigned
- Organized current year books by unit number, separating by asset type
- Created new labels for title books in filing cabinets by unit number
- Standardized formatting and appearance of Excel spreadsheets to facilitate efficient asset lookup.
- On Assignment April 2023 - October 2024
- Accounts Payable Non-Trade Team
- Authorized invoices under $500.00 threshold to ensure timely processing.
- Facilitated vendor onboarding by emailing prospective partners with necessary setup documentation and requirements.
- Coordinated approval process for vendor setup documents, focusing on insurance compliance and tax department requirements.
- Executed online request form submissions for vendor setups to ensure compliance with approval processes.
- Conducted thorough daily assessments of AP non-trade folders to facilitate accurate vendor invoice processing.
- Executed daily posting of fintech beverage inventory transactions utilizing Excel and ERP accounting software.
- Vendor point of contact for letters C & D (including 15-20 large vendors)
- Investigated denied invoices to establish appropriate next steps for resolution and vendor communication.
- Invoice discrepancy research and adjustments as needed
Accounting Coordinator
Motley's Auction Inc.-Industrial
Richmond, VA
05.2021 - 11.2022
- Evaluated terms and conditions of each sale to ensure accuracy and compliance.
- Maintained accurate records of buyers' tax exemption status to ensure compliance.
- Oversaw timely and accurate generation of invoices subsequent to sales transactions to support revenue tracking.
- Executed payment collection processes from buyers to maintain cash flow integrity.
- Communicated default buyer status and trends to management for informed decision-making.
- Entered and track expenses related to sale
- Generated sales commission reports for sales team
- Filed monthly Sales and Use Tax for Virginia and North Carolina
- Assisted Office Manager in the completion of the new Credit Card Payment Processing project
Monetary Support
SunTrust Banks Inc. (now Truist)
Richmond, VA
12.2013 - 05.2021
- Posted incoming client payments for active and recovery accounts which included Auto Auction sales proceeds, Recovery Agency payments, Chapter 13 Trustee payments, Consumer Credit Counseling Services payments, Recovery Agency payments, and DDA Offsets
- Settled GL Batches for all payments daily
- Researched Chapter 13 customer accounts using National Data Center website as needed
- Process Charge Off reports (monthly) utilizing both macro scripts and manual charge-off processes
- Research of GL outages for reconciliation as needed
- Processed Charge Off reports monthly for loan and credit card accounts utilizing both macro scripts and manual charge-off procedures
Mortgage Bankruptcy QA Specialist
Richmond, VA
08.2012 - 12.2013
- Performed quality assurance review of bankruptcy documents for accuracy
- Validated all failed requirements using QA and Bankruptcy Procedures for reporting accuracy
- Released results to the Business Segment for notification and follow up of failed loans
- Provided monthly analysis and analysis for Management reporting of Business Segment error trends
- Partnered with the Business Segment Management team for process improvement
Collections Specialist 3
01.2012 - 08.2012
- Processed Non-Monetary Delinquent Payment Extension Agreements
- Performed account research for Monetary using customer information systems and internal database
- Reviewed accounts for Compliance - Bankruptcy laws, Repossession, and Loan Modification
- Performed administrative tasks including document preparation, quality review of letters for accuracy, data entry for yearly 1099 reporting, account notation, mail and supply distribution, Charge-off Write down report notification
Education
Associates in Applied Sciences degree - Business Administration
Cape Fear Community College
Wilmington, NC01-2004
Skills
- Microsoft Office Suite (including Office 365- Word, Excel, Outlook)
- Landen Strapping Corporation
- Sage 50 Accounting
- Robert Half Associates
- Laserfiche, FlexiCapture, AbbyCapture, PDI Enterprise
- Motley's Industrial
- WaveBid Software, Proxibid and Bidspotter websites for auction events
- SunTrust Now Truist
- Oracle, Web Databases to include SCAS, CACS C360
Timeline
Customer Service Representative
Landen Strapping Corporation, LLC
04.2025 - 04.2026
Full Time Engagement Professional
Robert Half Associates
01.2023 - 02.2025
Accounting Coordinator
Motley's Auction Inc.-Industrial
05.2021 - 11.2022
Monetary Support
SunTrust Banks Inc. (now Truist)
12.2013 - 05.2021
Mortgage Bankruptcy QA Specialist
08.2012 - 12.2013
Collections Specialist 3
01.2012 - 08.2012
Associates in Applied Sciences degree - Business Administration
Cape Fear Community College