Brianne Poulin
Behavioral Health Technician
Gilbert,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am an Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Behavioral Health Technician
The Meadows Behavioral Health Treatment Facility
10.2021 - 01.2024
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Searched resident belongings prior to and during stays.
- Facilitated on-site activities, support groups, and outings for clients.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Performed client intake procedures according to internal standards for new admissions.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
Customer Service Representative
Safelite Solutions
03.2020 - 04.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Palo Verde High School
Las Vegas, NVComputer Technology
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZSkills
- Mental Health Support
- Conflict de-escalation
- Conflict Resolution
- Case Documentation
- Patient Observation
- Substance abuse experience
- Professional Boundaries Maintenance
- Active Listening
- Critical Thinking
- Decision-Making
- Intake Assessment
- Employee Training
- Client Transportation
- Crisis handling
- Documentation skills
- Safety Management
- Records Management
- Security procedures knowledge
- Admissions intake
- Food preparation and handling
- HIPAA Requirements
- Behavior Observation
- Vitals monitoring
- Encouragement and Motivation
- Rapport Building
Certification
- CPR Training
- CPI Training
- Food Handlers Card
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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