Brianne Pryor
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
Retail Sales Associate
Bath and Body Works
07.2024 - Current
- Maintain a clean and organized store environment, enhancing the overall shopping experience for customers.
- Help customers complete purchases, locate items, and join reward programs.
- Handle returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Enhance visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Utilize product knowledge to make recommendations, tailoring suggestions to customer needs.
Patient Access Representative
VCU Health at Stony Point
11.2023 - 05.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Program Support Technician (Titling)
Virgina Department of Motor Vehicles
04.2022 - 06.2023
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Collected taxes and fees, submitted payments and issued receipts.
- Minimized risk of fraud, conducting in-depth verification of signatures and identification on title documents.
Patient Access Representative
Bon Secours Memorial Regional Medical Center
10.2021 - 04.2022
- Ensured 100% registration accuracy by confirming demographic and insurance information verified electronically
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions within the Emergency Department as well as with outside departments of the hospital.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Program Support Technician
Virginia Department of Motor Vehicles
02.2019 - 09.2021
- Volunteered to support the Commissioner in centralizing and creating the Mechanic/Storage Lien team
- Reduced the liability of the agency by making sure all clients (towing services, dealers, auction houses, mechanics) followed the process of obtaining ownership according to the Virginia Motor Vehicle Code
- Established efficient workflows within the department by implementing standardized procedures for task completion.
- Enhanced program efficiency by streamlining processes and implementing organizational systems.
Customer Service Generalist Senior
Virginia Department of Motor Vehicles
06.2016 - 02.2019
- Educated team members on errors discovered during auditing of paperwork based on agency procedures
- Established the workday flow by making certain the opening and closing of the customer service center was done efficiently and accurately
- Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Streamlined communication processes for improved customer experience and increased retention rates.
- Played integral role mentoring newer employees sharing best practices tips fostering supportive team environment.
- Handled escalated customer complaints with professionalism, defusing tense situations and achieving satisfactory resolutions.
Phone Banker
Wells Fargo Bank
12.2015 - 04.2016
- Reviewed accounts and suggested banking products that aligned with customers’ financial goals and needs
- Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.
- Handled sensitive personal and financial information with discretion, ensuring the privacy of clients at all times.
- Boosted sales revenue by offering personalized product recommendations based on clients'' financial needs and goals.
- Reduced average call handling time through efficient problem-solving and effective use of banking systems and resources.
Advertising Sales Assistant
Richmond Times-Dispatch
11.2007 - 07.2013
- Assisted account managers with day-to-day tasks including proofreading ads'' copy before publication.
- Resolved billing issues quickly and efficiently, minimizing disputes and fostering positive relationships with valued customers.
- Developed long-lasting relationships with clients, ensuring their satisfaction and securing repeat business for future campaigns.
- Managed a diverse portfolio of accounts, maintaining regular communication and addressing any concerns promptly to ensure continued success.
- Played key role in achieving and maintaining top client satisfaction and retention by ensuring accuracy of ads and listings.
Education
Bachelor of Science - Marketing
Southern New Hampshire University
Manchester, NH05.2027
Skills
- Administrative Skills
- Customer Service
- Account Management
- Time Management
- Operational Efficiency
- Microsoft Office
- Conflict Resolution
- HIPAA Compliance
- Patient Registration
- Insurance Verification
- Medical Terminology
- EMR
Timeline
Retail Sales Associate
Bath and Body Works
07.2024 - Current
Patient Access Representative
VCU Health at Stony Point
11.2023 - 05.2024
Program Support Technician (Titling)
Virgina Department of Motor Vehicles
04.2022 - 06.2023
Patient Access Representative
Bon Secours Memorial Regional Medical Center
10.2021 - 04.2022
Program Support Technician
Virginia Department of Motor Vehicles
02.2019 - 09.2021
Customer Service Generalist Senior
Virginia Department of Motor Vehicles
06.2016 - 02.2019
Phone Banker
Wells Fargo Bank
12.2015 - 04.2016
Advertising Sales Assistant
Richmond Times-Dispatch
11.2007 - 07.2013
Bachelor of Science - Marketing
Southern New Hampshire University
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