BRIANNE ROSE
Columbia,SC
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Correctional Officer
SCDC
01.2023 - 11.2025
- Detected and removed contraband through unscheduled cell inspections.
- Reduced incident risk by remaining alert for signs of disorder or tension.
- Conducted regular inspections of facilities to identify security breaches or safety hazards.
- Responded to emergency situations quickly and efficiently to ensure safety for staff and inmates.
- Supervised inmate activities to maintain order and safety within facility.
Customer Service Representative (Remote)
HGS Healthcare
02.2022 - 01.2023
- Answered customer questions about policies and procedures with a friendly and knowledgeable approach.
- Investigated and resolved customer concerns related to order inquiries and delivery tracking.
- Documented, researched, and resolved customer service issues.
- Maintained customer records by updating account information in the database.
- Resolved customer inquiries efficiently through multiple communication channels, enhancing satisfaction levels.
- Managed escalated issues, providing effective solutions and maintaining compliance with company policies.
BDC Agent
ALM
02.2021 - 02.2022
- Conducted outbound calls to follow up on previous contacts or leads generated from marketing efforts.
- Followed up with prospective customers through email and phone calls.
- Documented and updated customer inquiries in the CRM system.
- Scheduled appointments for customers with sales representatives.
- Managed customer inquiries, providing accurate information and fostering positive relationships.
CSR
Maximus
07.2020 - 02.2021
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
- Managed complex issues by collaborating with cross-functional teams to provide timely solutions.
- Greeted customers by name, and displayed a respectful attitude, helping to develop rapport with the customer base and build lasting relationships.
- Delivered personalized customer service related to questions, and promptly resolved basic problems on customer accounts.
Education
Diploma -
Greensville County High School
VA06.2013
Associate in Science (A.S.) - Pre-Nursing: Nursing
Trident Technical College
USSkills
- Work Coordination
- Report Preparation
- Report Writing
- Innovation and Creativity
- Customer Focus
- Call center experience
- CRM Software
- Respectful and Compassionate
- First aid and safety
- Dependable and Responsible
- Multitasking and Organization
- Verbal and written communication skills
- Problem-solving abilities
- Data Entry
- Computer Proficiency
- Call Center Operations
- Microsoft Outlook
- Call Management
- Conflict resolution skills
- De-escalation techniques
Timeline
Correctional Officer
SCDC
01.2023 - 11.2025
Customer Service Representative (Remote)
HGS Healthcare
02.2022 - 01.2023
BDC Agent
ALM
02.2021 - 02.2022
CSR
Maximus
07.2020 - 02.2021
Associate in Science (A.S.) - Pre-Nursing: Nursing
Trident Technical College
Diploma -
Greensville County High School