Brianne Sherman
Elk Grove,CA
Summary
Healthcare management professional with comprehensive background in overseeing medical office functions. Proven expertise in improving operational efficiency and fostering collaborative work environment. Known for adaptability and reliability in dynamic settings, with solid focus on patient care and administrative excellence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Manager
Dr. George O. DeTarnowsky Inc.
06.1996 - 04.2012
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
Operations Manager
Advanced Communications Network
01.2009 - 09.2011
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Security Communications Officer
Disneyland Resort
08.2000 - 08.2005
- Answered phone calls and responded to customer emails.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Monitored vehicle locations to coordinate timely arrivals.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Assisted in resolving customer complaints and grievances.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Education
GED -
Villa Park High School
Villa Park04-1996
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Billing
- Scheduling and calendar management
- Payroll processing
- Relationship building
- Staff management
- Employee supervision
- Human resources
- Staff hiring
Certification
- Microsoft Office Specialist, Excel Associate - Microsoft.
- Medical Billing 1 &2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
Advanced Communications Network
01.2009 - 09.2011
Security Communications Officer
Disneyland Resort
08.2000 - 08.2005
Office Manager
Dr. George O. DeTarnowsky Inc.
06.1996 - 04.2012
- Microsoft Office Specialist, Excel Associate - Microsoft.
- Medical Billing 1 &2
GED -
Villa Park High School
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