Brianne Skidmore
Austin,TX
Summary
Successful Administrator with 4 years of experience working with start up companies. Expert in strategic planning and organization and providing comprehensive support to CEO. This includes travel management, attending FinTech conferences, schedule coordination, and continuous company analysis. Goal-oriented toward meeting long-term goals through daily organization. Dedicated to excellent customer service, client satisfaction and team communication and assistance.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
Work History
Customer Support Specialist
Mineralanswers.com
Austin, TX
06.2022 - Current
- Working one-on-one with CEO on maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Offered advice and assistance to CEO, paying attention to special needs or wants.
- Traveling with CEO to other offices and FinTech conferences across U.S. to remain educated on the industry, network, and assist with new business ventures.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Responded to customer calls and emails to answer questions about products and services. Evaluated customer issues and trends to determine areas in need of improvement and implement proactive corrections.
Patient Service Representative
GATEWAY DIAGNOSTIC IMAGING
Plano, TX
01.2022 - 05.2022
- Assisted patients in filling out check-in and payment paperwork. Explained plans for treatment and payment options. Took copayments and compiled daily financial records.
- Organized patient records and database to facilitate information storage and retrieval. Facilitated communication between patients and various departments and staff.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
- Drove proactive patient outreach activities to schedule appointments and follow-up on care and health maintenance.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Office Receptionist
COUNTRY LAKES DENTAL
Bartonville, TX
11.2021 - 02.2022
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. Managed multiple tasks and met time-sensitive deadlines.
- Answer telephones, direct calls and take messages, respond to inquiries via social media and emails. Assemble and update patient records and Imaging films
- Scheduling and confirming patient exams in accordance with guidelines and issuing patient instructions
Marketing Consultant
Astra Residental
Grand Prarie, TX
01.2017 - 01.2020
- Coordinated with team to generate, organize, and execute creative experiential marketing content and communication tools for promotional campaigns/events for 5 apartment properties simultaneously.
- Evaluated and optimized marketing strategies to improve goal attainment in apartment leases by boosting brand awareness and generating leads while effectively managing internal and external marketing campaigns and programs.
- Successfully created website layouts, templates, unique branded looks, blogs, promotional materials, advertising, and events for 5 apartment communities.
Pharmacy Technician
WALGREENS
Highland Village, TX
02.2015 - 07.2018
- Quickly solved insurance problems by consulting with representatives to complete claims processing, resolve concerns and reconcile payments in timely manner without holding up line.
- Expertly counted, measured and compounded over 200 prescriptions daily following standard legal procedures in fast paced, high volume pharmacy.
- Solved complex customer problems in-person or over telephone by providing assistance with insurance issues, transferring medications, placing orders, navigating systems and locating items.
Education
Bachelor of Business Administration - Marketing
TEXAS WOMAN'S UNIVERSITY
01.2017 - 05.2020
Skills
Administrative Tasks
undefinedCertification
TABC Certified - August 2021-August 2023
Timeline
Customer Support Specialist
Mineralanswers.com
06.2022 - Current
Patient Service Representative
GATEWAY DIAGNOSTIC IMAGING
01.2022 - 05.2022
Office Receptionist
COUNTRY LAKES DENTAL
11.2021 - 02.2022
TABC Certified - August 2021-August 2023
08-2021
Marketing Consultant
Astra Residental
01.2017 - 01.2020
Bachelor of Business Administration - Marketing
TEXAS WOMAN'S UNIVERSITY
01.2017 - 05.2020
Pharmacy Technician
WALGREENS
02.2015 - 07.2018
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