Brianne Smith
Las Vegas,NV
Summary
Results-driven account executive with a proven track record of exceeding targets, securing multi-year contracts, and driving revenue growth. Expertise in prospecting, strategic partnerships, and high-value account retention, with a demonstrated ability to mitigate churn and expand client relationships. Recognized for leadership qualities and consistently generating referrals through a hunter mentality. Combines strong negotiation skills with a data-driven approach to maximize sales opportunities and foster long-term business growth. Adept at managing complex sales cycles, from initial outreach to closing, with a focus on delivering measurable results.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Success Manager
DeleteMe
06.2024 - Current
- Forged relationships with key stakeholders resulting in multi-year agreements and expansions of $250k+ overall.
- Managed a $2.4million-dollar book of business, overseeing renewals and client relationships with Fortune 500 companies and executive leadership teams.
- Proactively identified upsell and expansion opportunities in a team selling environment, driving revenue growth through strategic account management.
- Led negotiations for multi-year contracts, securing long-term commitments each quarter from high-value accounts.
- Collaborated cross-functionally with sales, marketing, and product teams to align on customer success strategies.
- Trained and mentored junior team members, improving overall team performance and efficiency.
- Prevented $500K in potential revenue loss by retaining high-risk accounts and expanding relationships.
- Recognized as a top performer and selected to lead a prospecting team due to exceptional referral generation.
- Utilized CRM tools for tracking customer outcomes.
- Led customer calls and sales presentations.
Sales Representative
Walsworth
06.2023 - 06.2024
- Managed a portfolio of 40+ school accounts, driving yearbook sales through consultative selling techniques in Las Vegas area.
- Developed and executed targeted outreach strategies to secure new business and expand existing accounts becoming the number one rep in the country for new business and prospecting.
- Exceeded annual sales targets by building strong relationships with school administrators and decision-makers.
- Conducted persuasive sales presentations, effectively communicating product value to diverse stakeholders.
- Event planning for workshop presentations for over 75 students and teachers.
- Maintained a 95% renewal rate by providing exceptional post-sale support and fostering trust with clients.
- Utilized CRM tools to track leads, manage pipelines, and forecast sales performance accurately.
- Generated $150K in new sales volume, the highest among both rookie and veteran representatives over $75k of goal.
- Earned Rookie of the Year for surpassing sales goals and securing 26 school yearbook agreements— 57% over KPI target.
Teacher
Clark County School District
01.2015 - 06.2023
- Built strong relationships with students and parents, fostering a collaborative and supportive classroom environment.
- Utilized data-driven strategies to assess student progress and adjust instructional methods accordingly.
- Led parent-teacher conferences, effectively communicating student achievements and areas for improvement using data-based soultions.
- Organized extracurricular activities and events to enhance student engagement and school community involvement.
- Mentored new teachers, providing guidance on classroom management and instructional best practices.
- Recognized for improving student performance through innovative teaching strategies and individualized support.
Online Teacher
VIPKid
01.2019 - 07.2020
- Delivered interactive English language lessons to international students, adapting teaching methods for various learning styles and communication abilities.
- Maintained a high satisfaction rating through effective communication and engaging instructional techniques.
- Provided constructive feedback to students and parents to support continuous learning progress.
- Managed a flexible schedule to accommodate students across different time zones.
- Achieved a near-perfect retention rate due to strong rapport-building with students and families.
Administrative Assistant
Northrop Grumman
11.2007 - 05.2008
- Managed confidential federal contract documents, ensuring compliance with security protocols.
- Streamlined office operations by implementing efficient filing and data management systems.
- Coordinated executive schedules, meetings, and travel arrangements with precision.
- Improved office productivity by reorganizing administrative workflows.
- Recognized for maintaining flawless accuracy in handling sensitive materials.
Reporter
Valdosta Daily Times
03.2005 - 04.2006
- Researched and wrote investigative articles on crime, government, and local events.
- Conducted interviews with high-profile sources to produce in-depth news stories.
- Met strict deadlines while upholding journalistic standards for accuracy and clarity.
- Secured exclusive interviews with key government officials, enhancing publication credibility.
- Contributed to a measurable increase in readership through compelling storytelling.
Education
Master of Arts - Education
National University
La Jolla, California (remote)07-2017
Bachelor of Science - Journalism
Kent State University
Kent, Ohio12-2004
Skills
- Account Management
- Sales Prospecting
- Lead Generation
- Networking
- Contract Negotiation
- Revenue Growth
- Client Retention
- Upselling & Cross-Selling
- Pipeline Management
- CRM Software
- Cold Calling
- Consultative Selling
- Relationship Building
- Strategic Partnerships
- Multi-Year Deal Closing
- Hunter Mentality
- Data-Driven Selling
- Empathetic Communication
- Competitive Analysis
- Market Research
- Sales Forecasting
- Team Leadership
- Training & Coaching
- Time Management
- Conflict Resolution
Certification
ISC2 Certification
CORE QUALIFICATIONS
- Proven ability to identify, qualify, and convert high-value leads into long-term revenue streams.
- Expertise in nurturing client relationships, reducing churn, and expanding existing accounts.
- Strong track record of securing long-term agreements and maximizing customer lifetime value.
- Success in driving new business through referrals, upsells, and cross-functional collaboration.
- Natural drive to seek out and close new opportunities, with a focus on exceeding sales targets.
- Experience mentoring and leading prospecting teams to achieve collective revenue goals.
- Works seamlessly with marketing, product, and customer success teams to align sales initiatives.
- Strong ability to articulate value propositions and influence key stakeholders.
Timeline
Customer Success Manager
DeleteMe
06.2024 - Current
Sales Representative
Walsworth
06.2023 - 06.2024
Online Teacher
VIPKid
01.2019 - 07.2020
Teacher
Clark County School District
01.2015 - 06.2023
Administrative Assistant
Northrop Grumman
11.2007 - 05.2008
Reporter
Valdosta Daily Times
03.2005 - 04.2006
Master of Arts - Education
National University
Bachelor of Science - Journalism
Kent State University