Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianne Smoot

Jacksonville,NC

Summary

An accomplished medical administrative support professional with experience in providing efficient and effective support to all levels of personnel. Reliable and results-oriented with functional experience in providing financial, administrative and clerical services. Flexible and adaptive to employer's needs, organizational goals and critical deadlines. Proficient in verbal and written communication. Possesses excellent customer service and problem solving skills. Proven ability to handle personal patient information according to HIPAA regulations. Detail-oriented, resourceful and deftly capable of effectively multi-tasking alternate priorities simultaneously. Committed to the highest degree of integrity and confidentiality. A conscientious and dedicated employee with a positive, professional attitude that will be an asset to any team. Capabilities include: Accounts Payable/Receivable, Patient Scheduling & New Admissions, Written Correspondence & Editing, Problem Analysis & Resolution, Knowledge of HIPAA, Customer Service & Relations, Medical Records Management, Medical Billing & Coding, Telephone Reception/Switchboard

Overview

20
20
years of professional experience

Work History

Patient Support Specialist

Emerge Ortho
02.2022 - Current
  • Enhanced patient satisfaction by providing exceptional support and addressing concerns promptly.
  • Streamlined appointment scheduling processes for increased efficiency and reduced wait times.
  • Maintained accurate patient records, ensuring data confidentiality and HIPAA compliance.
  • Collaborated with multidisciplinary teams to develop individualized care plans for patients.
  • Assisted in the training of new staff members, sharing best practices for optimal patient care.
  • Conducted thorough insurance verification and pre-authorization tasks, minimizing billing errors and disputes.
  • Coordinated referrals to other healthcare providers, facilitating seamless continuity of care for patients.
  • Served as a liaison between patients, families, physicians, and other healthcare professionals to facilitate clear communication.
  • Developed strong relationships with external vendors to ensure consistent supply levels for medical products required in daily operations.
  • Evaluated workflow processes regularly and identified opportunities for improvement, leading to increased efficiency within the department.

Front Office Coordinator

Eastern Carolina Oral and Maxillofacial Surgery
06.2018 - 02.2022
  • Works in a fast-paced environment
  • Experience with insurance payors including Medicaid, United Concordia, Delta Dental and BCBS
  • Insurance verification, understanding EOB's
  • Schedules and coordinates hospital surgeries
  • Electronic record experience with DSN and Medims Front office experience, check in, check out process
  • Taking daily payments and daily bank deposits
  • Answering multi-line phones
  • Scheduled consults and surgery appointments adhering to Doctor's guidelines
  • BLS certified
  • HIPAA compliance
  • Maintaining current referrals and x-rays
  • Sidexis Imaging Software.
  • Streamlined appointment scheduling processes for improved patient satisfaction and reduced wait times.
  • Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
  • Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
  • Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
  • Collaborated with medical staff to ensure seamless coordination of patient care and timely communication.
  • Assisted in the implementation of electronic health records systems for increased efficiency and accuracy in recordkeeping.

Front Desk Receptionist

Premier Nursing and Rehabilitation Center
08.2003 - 10.2021
  • Answers/direct phone calls to the proper residents and staff
  • Taking daily payments and daily bank deposits as needed
  • Answering multi-line phones
  • Admission inquiries
  • Greets visitors, determines nature of business, and refers visitors to appropriate individual
  • Answers questions
  • Distributes a variety of documents including U.S
  • Mail and documents as requested
  • Files correspondence and other records
  • Makes copies correspondence or other printed material
  • May conduct tours of the community
  • Assists in obtaining and/or completing new hire documentation for new hire associates
  • Assist in the preparation and coding of invoices for payment.

Senior Patient Experience Rep

NHRMC Jacksonville Primary Care
12.2016 - 06.2018
  • Schedules, coordinates, and reschedules all patient appointments
  • Screen patient calls, providing requested information for Doctor's
  • Responsible for collecting co-pay, co-insurance and/or self-pay payments
  • Reconciles cash drawer and closes- out open batches on a daily basis
  • Reach out to patients on individual as a reminder of upcoming appointments
  • Print all encounter forms for daily appointments
  • Verify insurance eligibility
  • Provide necessary forms to new patients, updates information on existing patients
  • Importing Medical Records.

Payroll/Accounts Payable Bookkeeper Department Manager

Premier Nursing and Rehabilitation Center
09.2012 - 12.2016
  • Responsible for the financial and administrative support as the Accounts Payable/Payroll Department Head
  • Verify invoices and requisitions for goods and services and promptly process payments with proper coding to correspond with the correct departments
  • Prepare batch reports of invoices for submission to home office
  • Review and process check requests while managing the reconciliation of check record
  • Maintain vendor files and print and distribute daily financial reports
  • Accurately process payroll by computing hours worked by employees and verifying their shifts
  • Compile employee time, production, and payroll data from timesheets and other records
  • Process healthcare and 401(k) benefits for new hire employees and during open enrollment yearly
  • Manage the bi-weekly input of earned bonus amounts for end of payroll cycles
  • Verify attendance, hours worked and pay adjustments
  • Handle complaints or questions regarding discrepancies
  • Factor vacation or sick pay when computing earnings, distribute time sheets, review confidential payroll information for completion of verifications of employment, workers compensation, unemployment claims
  • Process, balance and close out the payroll cycle for processing every two-weeks
  • Submit background verification on all potential new hire candidates
  • Maintain daily census and census report to be provided to upper management
  • Provide back-up support to receptionist and other departments as deemed necessary.

Back-up Admissions Coordinator

Premier Nursing and Rehabilitation
07.2009 - 12.2016
  • Provide back-up support to the current Admissions Coordinator when she is unavailable
  • Responsible for receiving referrals and inquiries from hospitals, families and other referral sources
  • Handle the admissions process according to the company procedures while complying with and maintaining current information on state and federal requirements for admission
  • Conduct pre-admission evaluations to ensure appropriate placement of the patient or resident
  • Maintain excellent relations with insurance, financial, legal and medical professionals and organizations in an effort to advise them on bed availability, new products and services and other pertinent information
  • Responsible for alerting the proper department managers and facility team of projected admissions, bed changes and discharges
  • Coordinate pre-admission conferences.

Medical Records Assistant

Premier Nursing and Rehabilitation
11.2006 - 09.2012
  • Organized, planned and directed medical records program in accordance with established policies and procedures
  • Maintained various registries/indexes as required by government agencies as well as administrative policies
  • Performed ICD-9-CM coding of resident diagnoses and/or disease conditions as warranted
  • Collected records, assembled in proper order and analyzed for appropriate completion
  • Monitored incomplete records for timely and proper completion prior to discharge filing
  • Filed records and other information as directed
  • Audited nursing station's records for appropriate data and time sensitive completion for specific resident information
  • Retrieved charts for examination by physicians or other authorized persons
  • Safeguarded records from unauthorized access or disclosure except when subpoenaed by court order
  • Abstracted information from charts when authorized for insurance companies or other third-party reimbursement agency.

Education

High School Diploma -

Southwest High School
Jacksonville, NC
05.1998

Skills

  • Proficient in Microsoft Office Programs (Word, Excel and Outlook)
  • EMR Systems
  • Medical Office Experience
  • Dental/Oral Surgeon Office Experience
  • Insurance Verification
  • Data Entry Proficiency
  • Policy Adherence
  • Organizational skills
  • Attention to detail
  • Customer service orientation
  • Multitasking capabilities
  • Decision-making abilities
  • Team collaboration
  • Medical Supply Stocking
  • Customer Service

Timeline

Patient Support Specialist

Emerge Ortho
02.2022 - Current

Front Office Coordinator

Eastern Carolina Oral and Maxillofacial Surgery
06.2018 - 02.2022

Senior Patient Experience Rep

NHRMC Jacksonville Primary Care
12.2016 - 06.2018

Payroll/Accounts Payable Bookkeeper Department Manager

Premier Nursing and Rehabilitation Center
09.2012 - 12.2016

Back-up Admissions Coordinator

Premier Nursing and Rehabilitation
07.2009 - 12.2016

Medical Records Assistant

Premier Nursing and Rehabilitation
11.2006 - 09.2012

Front Desk Receptionist

Premier Nursing and Rehabilitation Center
08.2003 - 10.2021

High School Diploma -

Southwest High School

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Brianne Smoot