Brianne Steele
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
6
6
years of professional experience
Work History
Technician
DeKalb Optometric
02.2024 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper contact lens care and maintenance to ensure eye health.
- Performed visual field tests to evaluate the extent of patients' visual fields.
- Conducted OCT tests to assess and monitor patients' eye health.
- Handled and fulfilled contact lens orders accurately.
- Managed front desk reception duties, ensuring a welcoming environment for clients.
- Excelled in a dynamic work setting, maintaining high standards of service.
Lash Technician
Amazing Lash Studio
09.2022 - 02.2024
- Stayed current on latest and diverse types of last extensions and different application processes.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Mentored and trained new lash technicians on techniques, salon policies, and customer service best practices to ensure a consistent standard of excellence across the team.
- Educated clients on how to clean and maintain lash extensions.
- Consulted with clients to understand desired look and discuss available lash options.
- Enhanced client satisfaction by providing customized lash extension services tailored to individual preferences.
- Increased salon revenue by offering additional services such as lash lifts, tinting, and brow shaping.
- Addressed client questions, concerns and requests directly for maximum satisfaction.
- Created unique looks matching individual client preferences and budgets.
- Followed correct processes to apply lash extensions to clients' natural lashes.
Optician
Advanced Family Eyecare Center
04.2019 - 03.2020
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
Education
No Degree - Esthetics
Cosmetology And Spa Academy
Rockford10-2022
High School Diploma -
DeKalb High School
DeKalb, IL06-2018
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Customer interaction
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Greeting and seating clients
Timeline
Technician
DeKalb Optometric
02.2024 - Current
Lash Technician
Amazing Lash Studio
09.2022 - 02.2024
Optician
Advanced Family Eyecare Center
04.2019 - 03.2020
No Degree - Esthetics
Cosmetology And Spa Academy
High School Diploma -
DeKalb High School
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