Summary
Overview
Work History
Education
Skills
Timeline
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Brianne Stockdale

Stockton,CA

Summary

To obtain a position as a self-motivated individual utilizing my education and experience to benefit your company staff and customers.

Overview

12
12
years of professional experience

Work History

Resident Assistant/Med Tech

Brookdale
01.2013 - 01.2014
  • Assisting Alzheimer/Dementia patients with daily hygiene, dressing, toileting, and administer medication, Schedule/reschedule doctor appointments, and order prescriptions for patients.

Caregiver

Visiting Angels
01.2012 - 01.2014
  • In-home Caregiver assisting the elderly with daily hygiene, dressing, toileting, light housekeeping, and helping with daily errands.

Call Center Representative

Total Customer Connect
06.2020 - Current
  • Answer high volume inbound calls
  • Made Outbound Calls to customers with service reminders encouraging an appointment
  • Schedule service appointments for multiple car dealerships on multiple applications
  • Recall Team- Checked VIN's and called customers to notify of recall encouraging an appointments.
  • Reached out to customer's regarding OnStar notifications
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Cashier Clerk

Food 4 Less
06.2017 - 05.2020
  • Provided excellent customer service, cash handling, credit card transactions
  • answer phone calls, paging on the P.A, inventory, stocking merchandise, and go-backs.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Front Desk

Holiday Inn Express and Suites
01.2016 - 06.2017
  • Provide excellent customer service, cash handling, check in/out guest, answering phone calls, make reservations, prepare breakfast.
  • Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
  • Assisted guests with special requests, ensuring a comfortable stay and positive feedback.

Sales Associate/Cashier

Wal-Mart
01.2013 - 01.2015
  • Provided excellent customer service, cash handling, credit card transactions, fitting room, answer phone calls, paging on the P.A, inventory, stocking merchandise, and go-backs.

Education

High School Diploma -

Building Futures Academy

Skills

  • Customer Service
  • Call Control
  • Telephone Techniques
  • Call Center Operations
  • Call Center Customer Service
  • Computer Skills
  • Communication Skills
  • Data Entry
  • Active Listening
  • Multitasking
  • Software Proficiency
  • Organization
  • Adaptability
  • Problem Solving
  • Cashier
  • Resident Assistant
  • Caregiver
  • Front office knowledge
  • Dependable and respectful

Timeline

Call Center Representative

Total Customer Connect
06.2020 - Current

Cashier Clerk

Food 4 Less
06.2017 - 05.2020

Front Desk

Holiday Inn Express and Suites
01.2016 - 06.2017

Resident Assistant/Med Tech

Brookdale
01.2013 - 01.2014

Sales Associate/Cashier

Wal-Mart
01.2013 - 01.2015

Caregiver

Visiting Angels
01.2012 - 01.2014

High School Diploma -

Building Futures Academy

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Brianne Stockdale