Brianne Stockdale
Stockton,CA
Summary
To obtain a position as a self-motivated individual utilizing my education and experience to benefit your company staff and customers.
Overview
12
12
years of professional experience
Work History
Resident Assistant/Med Tech
Brookdale
01.2013 - 01.2014
- Assisting Alzheimer/Dementia patients with daily hygiene, dressing, toileting, and administer medication, Schedule/reschedule doctor appointments, and order prescriptions for patients.
Caregiver
Visiting Angels
01.2012 - 01.2014
- In-home Caregiver assisting the elderly with daily hygiene, dressing, toileting, light housekeeping, and helping with daily errands.
Call Center Representative
Total Customer Connect
1743 Grand Canal Blvd Stockton, Ca 95207
06.2020 - Current
- Answer high volume inbound calls
- Made Outbound Calls to customers with service reminders encouraging an appointment
- Schedule service appointments for multiple car dealerships on multiple applications
- Recall Team- Checked VIN's and called customers to notify of recall encouraging an appointments.
- Reached out to customer's regarding OnStar notifications
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Cashier Clerk
Food 4 Less
131 Spreckels Ave Manteca, Ca 95336
06.2017 - 05.2020
- Provided excellent customer service, cash handling, credit card transactions
- answer phone calls, paging on the P.A, inventory, stocking merchandise, and go-backs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Front Desk
Holiday Inn Express and Suites
01.2016 - 06.2017
- Provide excellent customer service, cash handling, check in/out guest, answering phone calls, make reservations, prepare breakfast.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
Sales Associate/Cashier
Wal-Mart
01.2013 - 01.2015
- Provided excellent customer service, cash handling, credit card transactions, fitting room, answer phone calls, paging on the P.A, inventory, stocking merchandise, and go-backs.
Education
High School Diploma -
Building Futures Academy
Skills
- Customer Service
- Call Control
- Telephone Techniques
- Call Center Operations
- Call Center Customer Service
- Computer Skills
- Communication Skills
- Data Entry
- Active Listening
- Multitasking
- Software Proficiency
- Organization
- Adaptability
- Problem Solving
- Cashier
- Resident Assistant
- Caregiver
- Front office knowledge
- Dependable and respectful
Timeline
Call Center Representative
Total Customer Connect
06.2020 - Current
Cashier Clerk
Food 4 Less
06.2017 - 05.2020
Front Desk
Holiday Inn Express and Suites
01.2016 - 06.2017
Resident Assistant/Med Tech
Brookdale
01.2013 - 01.2014
Sales Associate/Cashier
Wal-Mart
01.2013 - 01.2015
Caregiver
Visiting Angels
01.2012 - 01.2014
High School Diploma -
Building Futures Academy