Summary
Overview
Work History
Education
Skills
Timeline
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Brianne Szaro

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

3
3
years of professional experience

Work History

Shift Lead/DH

Walgreens
11.2022 - Current
  • Coached and assisted other team members to work with warehouse and vendor ordering processes as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries
  • Accountable for inventory management as well as order exceptions
  • Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present
  • Reported and Deescalated any issue or customer complaints
  • In the pharmacy; utilizing pharmacy systems to enter patient and drug information
  • Filling prescriptions by retrieving, counting and pouring pharmaceutical drugs.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Customer Service Specialist

American Dream Flooring and Tile
06.2022 - 12.2022
  • Facilitated clear communication between distribution centers, carrier companies and customers to expertly resolve inquiries
  • Used web-based and proprietary knowledge bases to locate account and transaction information for customers and colleagues
  • Responded to pre-sales inquiries, returns and routine order processing support
  • Connected with prospective, new and established customers to assess and determine individual needs
  • Answered inbound calls to greet and assist customers with various needs and questions
  • Opened and closed accounts and processed applications
  • Documented detailed notes in CRM system to track customer interactions
  • Ordered raw materials and component parts needed to execute production plans
  • Collected, verified and input information for accurate record keeping
  • Worked with patients to schedule appointments and meet individual needs
  • Resolved customer inquiries, complaints and issues providing insightful solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Maintained and managed customer files and databases.
  • Updated account information to maintain customer records.

Personal Shopper

Walmart, Supercenter
08.2021 - 12.2021
  • Selected items based on customers' preferences and coordinated directly with customers to manage necessary changes
  • Followed customers' instructions closely to avoid errors and maintain high satisfaction ratings
  • Managed deliveries quickly to meet customers' desired delivery times
  • Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal.
  • Consistently met deadlines and quality goals for accuracy and timeliness.

Electronics Sales Associate

Walmart
12.2020 - 01.2021
  • Asked to manage and keep upkeep with Photo Lab and technicians
  • Greeted customers and initiated conversation to assess needs and provide service
  • Communicated with customers regarding lifestyle, budget, and product preferences to assist with informed decision-making
  • Used upselling techniques to drive sales and build customer loyalty
  • Operated POS system to verify inventory, check pricing, and process sales transactions
  • Processed, priced, and packaged photo orders
  • Set up, calibrated, and loaded equipment to process customers' photographs according to their specific order requirements.

Education

High school diploma -

01.2019

Skills

  • Attention to detail
  • Data Collection
  • Level of motivation and discipline applied toward work
  • Sales Support
  • Team Motivation
  • Strong Verbal and Written Communication
  • Team Collaboration and Leadership
  • Report Generation
  • Strategic Planning
  • Customer Support
  • Customer Relationship Management

Timeline

Shift Lead/DH

Walgreens
11.2022 - Current

Customer Service Specialist

American Dream Flooring and Tile
06.2022 - 12.2022

Personal Shopper

Walmart, Supercenter
08.2021 - 12.2021

Electronics Sales Associate

Walmart
12.2020 - 01.2021

High school diploma -

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Brianne Szaro