Brianne Willet
Eden,NY
Summary
An enthusiastic professional who is seeking a new challenging career after being in the health services/ food industry for 20 years. I am a hard working individual who strives to achieve the best in all areas, and am always eager to learn new skills and advance my career.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director of Dining/Cook
Eden Height Of West Seneca
08.2013 - Current
- Hired, trained and directed team of 1dining services professionals.
- Maintained exceptional standards of safety and sanitation in all areas.
- Monitored food production and corrected issues in preparation, portioning or other areas.
- Kept inventory levels in line with expected demands.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Developed unique events and special promotions to drive sales.
- Coordinated with other departments on need for food services for special events and functions.
Cook/Server
Eden Heights Of Eden
08.2003 - 08.2013
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with residents.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Associate of Applied Science - Paralegal Studies
Erie Community College
Buffalo, NY05.2013
Skills
- Customer Experience
- Optimal Inventory Levels
- Monitoring Food Preparation
- Food Safety and Sanitation
- Department Management
- Supply Ordering
- Schedule Management
- Delivery Schedules
- Fire Safety Regulations
- Schedule Management
- Delivery Schedules
- Fire Safety Regulations
Certification
ServSafe Certified
Timeline
Director of Dining/Cook
Eden Height Of West Seneca
08.2013 - Current
Cook/Server
Eden Heights Of Eden
08.2003 - 08.2013
Associate of Applied Science - Paralegal Studies
Erie Community College
ServSafe Certified
Similar Profiles
Terence NolanTerence Nolan
Recreation Supervisor at Town of West SenecaRecreation Supervisor at Town of West Seneca
Lisa ZaccagninoLisa Zaccagnino
TOSA at West Seneca Central School DistrictTOSA at West Seneca Central School District
Gregory WarnerGregory Warner
Patrol Officer at West Seneca Police DepartmentPatrol Officer at West Seneca Police Department