Brianne O'Neil
Binghamton,New York
Summary
Methodical supervisor with several years of comprehensive experience overseeing daily operational needs of individuals, staff and OPWDD. Hardworking, versatile professional well-versed in executing NY State regulations, implementing organizational policy and procedures, handling monetary funds and overseeing staff compliance/performance. Take-charge, self initiating professional delivering executive support and team leadership to daily business operations. Dependable and detail-oriented with a remarkable ability to multitask and prioritize. Broad experience includes office management, accounts receivable, invoicing, dispatching, database management, a wide range of computer knowledge/skills and vendor orders/negotiations. Recognized for exemplary customer service and team collaboration.
Overview
17
17
years of professional experience
Work History
Directors Assistant (DA1)
NY State Office For People With Developmental Disabilities (OPWDD)
Binghamton, New York
09.2010 - 11.2023
- Ensured that all necessary NYS safety protocols were followed while providing care in a group home environment for disabled individuals
- Provided direct supervision and support for staff members to ensure compliance with NYS training requirements, yearly re-certifications, policies and procedures
- Initiated immediate and appropriate action to emergency situations by implementing NYS safety measures and notifying the appropriate people when needed
- Resolved concerns regarding staff, residents, and care to maintain NYS standards throughout group home
- Developed relationships with residents to promote social interaction, community inclusion and reinforce positive behaviors
- Supervised staff training and development by acting as a role model and instructing staff on how to appropriately interact with peers and residents
- Created work schedules in advance, promoting adequate coverage for shifts; provided approval for and scheduled all staff time off; assured accuracy of hours worked and approved staffs time sheets bi-weekly; notified HR of any time and attendance policy violations or errors
- Communicated with clinical staff, families or advocates to discuss residents needs and progress
- Implemented staff training programs and provided HR with annual staff evaluations; provided verbal and written warnings of disciplinary concerns, followed up on, monitored and documented any disciplinary issues; provided official written counseling memos and referrals to HR when necessary
- Accurately completing and the on time submission of several daily, weekly and monthly tasks: included but not limited to various reports, environmental safety check lists, order submissions for all house/office supplies and PEP gear, medicaid billing, fire drills and documenting the evacuations in the NYS Fire Portal and the submission of receipts/documentation of all my NY State credit card purchases
- Proper handling of residents funds; including but not limited to requesting state and personal funds as needed and required, cashing checks, administering received funds to residents with strict adherence to state policy and residents money allowances, administering funds to staff with strict adherence to state policy for resident purchases, maintaining an accurate written ledger with all money transactions in and out of the safe for each resident as well as inputting each transaction into the state computer program and maintaining physical copies as well as scanning/uploading of all forms, documentation and receipts of money transactions
- Remaining up to date on all yearly NYS required certifications for agency staff and supervisory training
- Attended monthly team meetings with other supervisors and clinical staff to discuss any new policies, plans, forms etc and contribute information and input on these issues as needed; implement updated or new policies, plans, forms etc at my specific work location.
Outbound Operations Manager & Account Collections
Mobile Air Transport Inc.
Binghamton, New York
05.2008 - 09.2010
- Managed outbound trucks and corresponding paperwork/manifests nightly
- Dispatched drivers for pickups and deliveries and directed dock workers on loading and unloading trucks
- Managed collections of several accounts, keeping total amount of past due revenue over 90 days to under 1% and over 60 days to under 3%
- Consistently developed positive work relationships with peers from the various Mobile locations/terminals throughout NY state by using excellent professional written/verbal communication and social skills
- Consistently helped to increase company sales via first-rate customer service and providing customers with accurate and quality experiences
- Maintained close business relationships with customers through routine professional written and verbal communication leading to consistent and continued sales
- Worked closely with other management to provide ideas for system improvements and increased sales
- Introduced a paper recycling program, creating a more cost effective waste management system, saving Mobile Air money on their monthly waste costs and also providing them a monetary rebate for the recycled products
- Responsible for closing and securing the terminal nightly after all outbound trucks departed
- Responsible for being on-call 1 weekend a month minimum or as needed by management
- Forklift Operation Certified and TSA cleared.
Evening Operations Manager & Account Collections
James F. Herlihy Trucking
Binghamton, New York
07.2006 - 05.2008
- Herlihy Trucking ceased operations in May of '08 and became Mobile Air; performed same duties as listed above from July ‘07 until May ‘08
- Promoted in July ‘07 to an Operations Manager from Customer Service under Herlihy Trucking
- Re-organized accounts receivable and brought all accounts up to date, keeping total amount of past due revenue over 90 days to under 1% and over 60 days to under 3%
- Worked to collect all revenue owed to Herlihy Trucking as they closed, bringing all account balances to zero dollars
- Assisted in various daily office and customer service tasks, including setting up appointments with customers for residential deliveries, answering phone calls, taking shipping orders and entering them accurately into the computer system with all corresponding charges
- Mailed out monthly invoicing to customers with all corresponding paperwork for proof of services/delivery attached.
Education
Art Education Major/Graphic Design Minor -
Pratt Institute
Brooklyn, NYSkills
- Logistics & Team Management
- Staff Training & Development
- Project Coordination & Management
- Customer Relations & Professional Communication
- Data Entry
- Reports
- Spreadsheets
- Organizational Skills
- Accurate Filing & Documentation
- Proficiency in Microsoft Applications
- General knowledge of computer software
- File management
- Document scanning/transmission
- Keyboard shortcut knowledge
- Quick typing speed
- Ability to promptly pick up and understand new computer program applications and skills
Accomplishments
- June 2021: Elected by peers as CSEA Union Local 449 3rd Vice President: Civil Service Officer certified in arbitration and grievance representation. Head of Local 449 Scholarship Committee; Head of Parade Float Committee; participating board member of the New Member, Events and Health & Safety Committees.
- Recognized for my quick response, taking charge and my calm demeanor during a medical emergency with a badly injured resident. (2016)
- Recognized for my ability to clearly and accurately document incidents involving residents while following all steps of the desired note formatting. (2017)
- Recognized for acting quickly during a medical emergency of a resident, initiating all proper protocols, accurately completing all steps of required documentation/paperwork and making all required notifications. (2021)
Timeline
Directors Assistant (DA1)
NY State Office For People With Developmental Disabilities (OPWDD)
09.2010 - 11.2023
Outbound Operations Manager & Account Collections
Mobile Air Transport Inc.
05.2008 - 09.2010
Evening Operations Manager & Account Collections
James F. Herlihy Trucking
07.2006 - 05.2008
Art Education Major/Graphic Design Minor -
Pratt Institute
References
References available upon request.
References
References available upon request.
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