Brianni Aiken
Jamaica
Summary
Diligent airport operations crew with background in passenger service, specializing in ensuring smooth travel experiences for customers. Successfully managed check-in procedures, contributed to positive customer feedback, and resolved service issues efficiently. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Developed skills in clinical dental environment, including patient care, dental procedures, and office management. Demonstrated ability to maintain high level of organization and attention to detail, ensuring smooth operations and patient satisfaction. Seeking to transition into new field, leveraging these skills to contribute effectively in dynamic setting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dental Assistant
Cucchiara Family Dentistry
Howard Beach, NY
03.2025 - 08.2025
- Coordinated appointment schedules to optimize clinic efficiency and minimize wait times.
- Collaborated with dental team to develop improved patient care strategies and workflows.
- Trained new staff on best practices in patient interaction and clinical procedures.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
Dental Assistant
CLT Dentistry
Rego Park, NY
01.2025 - 03.2025
- Assisted dentists in various procedures, ensuring patient comfort and safety.
- Prepared treatment rooms by organizing tools and materials for efficient workflow.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Managed patient records accurately, ensuring compliance with privacy regulations.
- Prepared patient x-rays and images for dentist review.
Dental Assistant
Diamond Braces
Jamaica, NY
07.2024 - 11.2024
- Maintained sterilization protocols for instruments and equipment, adhering to health regulations.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared patient x-rays and images for dentist review.
Passenger Service Agent
Swissport International Inc, JFK Airport
JFK Airport Terminal 1
02.2022 - 12.2023
- Assisted passengers with check-in procedures and baggage inquiries efficiently.
- Resolved passenger complaints, ensuring satisfaction and adherence to company policies.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Coordinated baggage handling operations, ensuring timely delivery to and from aircraft.
- Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
- Managed gate assignments and updated flight information, keeping passengers well-informed of changes in a timely manner.
Education
High School Diploma -
TYWLS-Queens
Jamaica, NYAssociate of Science - Health Care Management
Plaza College
NYCertificate - Dental Assisting
NYSMDA
Rego Park, NY09-2025
Skills
- Dental impressions
- Dental radiography
- Digital X-ray proficiency
- Equipment sterilization
- Passenger assistance
- Baggage handling
- First aid training
- Check-in procedures
- Travel documentation verification
- Boarding gate management
- Flight booking proficiency
- Lost luggage assistance
- Ticketing expertise
Certification
- Certified Dental Assistant
- BLS, American Heart Association - 02/01/2024
Timeline
Dental Assistant
Cucchiara Family Dentistry
03.2025 - 08.2025
Dental Assistant
CLT Dentistry
01.2025 - 03.2025
Dental Assistant
Diamond Braces
07.2024 - 11.2024
Passenger Service Agent
Swissport International Inc, JFK Airport
02.2022 - 12.2023
High School Diploma -
TYWLS-Queens
Associate of Science - Health Care Management
Plaza College
Certificate - Dental Assisting
NYSMDA