Brianni Bailey
Denton,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Care industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Client Service Representative
Acentus LLc
07.2023 - Current
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Resolved complaints to satisfy customers and encourage future transactions.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Recorded customer interactions, inquiries and comments in customer service database for traceability.
- Responded to customer inquiries via telephone, email and live chat to provide updated information.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
- Built positive relationships with customers by providing exceptional customer service.
Front Desk Receptionist
Park Manor Nursing Home
06.2022 - 07.2023
- Collected room deposits, fees, and payments.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Resolved customer problems and complaints.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answer the phone to assist with any questions or concerns from the residents family or doctor
- Scheduled doctors appoinments
- Schedule pick and drop off rides
Scheduling Coordinator
Jefferson Dental & Orthodontics
01.2022 - 08.2022
- les.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and obtained pre-authorizations.
- Used Dentrix and dolphin to schedule patients.
- Answered phone calls and messages for the physician , medical facility, scheduling appointments, and handling patient inquiries.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Followed up with patients to reschedule missed appointments.
Customer Care Representative
Walmart
01.2020 - 04.2021
- Greet customers with a pleasant and friendly smile .
- Logged call information and solutions provided into internal database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Navigated multiple computer systems and applications to find information.
- Process returns and refunds for the customers
Education
High School Diploma -
Triton High School
Runnemede, NJ06-2014
Skills
- Client relations
- Client profile building
- Outbound calling
- Escalation management
- Customer education
- Call center experience
- Complaint handling
- Database maintenance
- Payment processing
- Prescription order management
- Follow-up skills
- Order processing
- Daily logging
- Punctuality
Timeline
Client Service Representative
Acentus LLc
07.2023 - Current
Front Desk Receptionist
Park Manor Nursing Home
06.2022 - 07.2023
Scheduling Coordinator
Jefferson Dental & Orthodontics
01.2022 - 08.2022
Customer Care Representative
Walmart
01.2020 - 04.2021
High School Diploma -
Triton High School