Brianni Nicole Bayless
Columbus
Overview
17
17
years of professional experience
1
1
Certification
Work History
Crew/Customer Service Manager
Wendys Company
01.2014 - Current
- Manage Schedules: Ensure there are enough staff for each shift and assign tasks to employees
- Train and Develop staff: Work with management to train and develop crew members
- Ensure Compliance: Make sure that all company policies and procedures are followed
- Coordinate operations: delegate tasks and ensure that all aspects of store operations are covered
- Communicate with staff: Work with management and communicate with crew members
Crew Member/Shift Manager
The Ocedon Company (Burger King)
01.2009 - 01.2014
- Manage Staff: Supervise team members, provide clear direction, and motivate them to meet customer expectations
- Ensure Quality: Maintain food quality standards, ensure timely service, and resolve customer complaints
- Maintain Cleanliness: Ensure the restaurant is clean and well maintained, including the dining room, restrooms, and exterior
- Ensure Compliance: Follow company procedures, labor laws, and safety and security regulations
- Manage Inventory: Unload and stock inventory, and maintain records of stock, sales, and waste
- Manage Cash: Set up the cash register, handle cash management, and control costs
- Train Staff: Train new and existing staff members
- Communication: Communicate with staff and customers, and act on customer feedback
- Plan and execute: Plan and execute shift operations efficiently
Crew Member
Monarch Restaurant Groups (Burger King)
01.2008 - 01.2009
- Customer Service: Greet customers, take orders, and process payments
- Food preparation: Prepare food and drinks to order, including using fryers and slicers
- Cleaning: Clean the dining room, Kitchen, restrooms, and the exterior of restaurant
- Safety: Follow health and safety standards, including fire safety standards, including fire safety and hygiene
- Inventory: Unload and stock inventory, including condiments, ice, and beverages
- Uniform: Follow Burger King's uniform and grooming standards
Education
High School Diploma -
Marysville High School
01.2009
Fort Hayes MEC
01.2008
Skills
- Time Management
- Decision making
- Problem solving
- Conflict resolution
- Communication
- Adaptability
- Leadership
- Interpersonal communication
- Positivity
- Diversity awareness
- Critical thinking
- Management
- Teamwork
- Delegation
- Coaching
- Empathy
- Willing to learn
Certification
- High School Diploma
- ServSafe Ohio Certification
Timeline
Crew/Customer Service Manager
Wendys Company
01.2014 - Current
Crew Member/Shift Manager
The Ocedon Company (Burger King)
01.2009 - 01.2014
Crew Member
Monarch Restaurant Groups (Burger King)
01.2008 - 01.2009
High School Diploma -
Marysville High School
Fort Hayes MEC
- High School Diploma
- ServSafe Ohio Certification