Briannna Houtchens
Rancho Cucamonga,CA
Summary
Due to training in many different job environments, I excel in any position I am placed in. In most jobs I have worked since turning 17, I have worked my way up from lower lever positions to administrative or supervision roles. My current position as a RBT Supervisor requires crisis management, multi-tasking, clear and effective communication, relationship and rapport building, and more. I thrive in fast paced, high stress environments and love to learn new skills and further my education.
Overview
7
7
years of professional experience
Work History
RBT Supervisor
Autism Spectrum Interventions and Training Service
12.2021 - Current
- Reduced challenging behaviors through the implementation of positive reinforcement strategies.
- Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
- Fostered strong relationships with clients'' families, fostering trust and open communication vital for successful outcomes.
- Supported families in understanding and applying behavioral strategies within the home environment.
- Assisted in modifying behavior intervention plans based on data analysis and client progress reports.
- Documented behavioral data accurately, contributing to better-informed treatment adjustments.
- Collaborated with clinical team to develop comprehensive treatment plans for clients.
- Provided crisis intervention support as needed, prioritizing the safety and well-being of all involved parties.
- Adhered to ethical guidelines outlined by the Behavior Analyst Certification Board, ensuring quality care delivery across all cases.
Hospitality Worker
Hilton Hotels Corporation
02.2021 - 12.2021
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Trained new staff members on proper customer service and hospitality policies.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
- Developed strong relationships with corporate clients leading to an increase in bookings for conferences and events at the property.
Hostess/Server
Applebees
09.2019 - 06.2021
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Administrative Assistant
That Guy Services
07.2017 - 08.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Psychology
San Jose State University
San Jose, CAPsychology
Riverside Community College
Riverside, CA06.2026
Skills
- Data Collection
- Behavioral assessment
- Parent Collaboration
- Registered Behavior Technician (RBT)
- Crisis Intervention
- Crisis Management
- Customer Service
- Data Entry
Timeline
RBT Supervisor
Autism Spectrum Interventions and Training Service
12.2021 - Current
Hospitality Worker
Hilton Hotels Corporation
02.2021 - 12.2021
Hostess/Server
Applebees
09.2019 - 06.2021
Administrative Assistant
That Guy Services
07.2017 - 08.2019
Psychology
San Jose State University
Psychology
Riverside Community College
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