Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brianny Estrella

Lawrence,MA

Summary

Offering friendly, solution-oriented problem-solving and organizational skills. Cultivating office community of professionalism and functionality.

Overview

1
1
year of professional experience

Work History

Front Desk Coordinator

Spa Nijoli & Salon
02.2023 - 06.2023
  • Scheduled appointments in computer system.
  • Maintained office supplies by taking inventory and submitted orders for low-stock items.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
  • Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
  • Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Transcribed phone messages for entire office and relayed messages.
  • Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.

Call Center Representative

Best Message Center
10.2022 - 02.2023
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.

Server/Waiter

Ashland Farms
06.2022 - 10.2022
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.

Education

High School Diploma -

Lawrence High School
Lawrence, MA
06.2023

Skills

  • Time Management
  • Problem-Solving Skills
  • Safety and Security Procedures
  • Front Desk Management
  • Phone Call Direction
  • Effective Planning
  • Appointment Setting
  • Listening Skills
  • Document Control

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Coordinator

Spa Nijoli & Salon
02.2023 - 06.2023

Call Center Representative

Best Message Center
10.2022 - 02.2023

Server/Waiter

Ashland Farms
06.2022 - 10.2022

High School Diploma -

Lawrence High School

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Brianny Estrella