Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brianny Huerta

Tampa,Florida

Summary

Dynamic Supervisor with a proven track record at Bulla Gastrobar, enhancing operational efficiency and employee engagement through strategic team guidance and effective communication. Skilled in workforce education and client relationship management, I successfully implemented marketing strategies that boosted brand visibility and revenue growth, while fostering a collaborative and positive workplace culture.

Overview

2
2
years of professional experience

Work History

Supervisor/Manager

Bulla Gastrobar
12.2024 - Current
  • Developed and executed successful marketing strategies for increased brand visibility and revenue growth.
  • Built collaborative relationships with key company leaders to solve challenges and elevate service based on customer feedback.
  • Enhanced employee retention rates through the development of comprehensive professional development plans for staff members.
  • Assisted with process improvement by identifying operational issues, suggesting potential solutions and supporting implementation.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Achieved higher levels of employee engagement through effective communication, coaching, and recognition programs.
  • Boosted overall customer satisfaction through continuous improvement of service standards and staff training.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Lead Server

Bulla Gastrobar
05.2023 - Current
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Coordinated large group reservations, working closely with event planners to ensure seamless execution of special occasions.
  • Answered customers' questions, recommended items, and recorded order information.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supported needs of 200+ person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
  • Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Education

High School Diploma -

Braulio Alonso High School
Tampa, FL
05-2021

Skills

  • Workforce education
  • New employee orientation
  • Operational efficiency management
  • Stock management
  • Collaborative teamwork across functions
  • Optimistic outlook
  • Customer engagement
  • Effective task coordination
  • Client relationship management
  • Proficient in computer applications
  • Strategic team guidance
  • Strong verbal communication
  • Clear and concise communication

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Supervisor/Manager

Bulla Gastrobar
12.2024 - Current

Lead Server

Bulla Gastrobar
05.2023 - Current

High School Diploma -

Braulio Alonso High School

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