Brianny Melo
Queens,NY
Summary
Proven waiter at Al, adept in guest engagement and cash handling, excelled in ensuring customer satisfaction through effective problem-solving and collaboration with kitchen staff. Mastered menu specials memorization and food safety, contributing to a seamless dining experience. Demonstrated ability to enhance service delivery, significantly improving guest retention.
Overview
2
2
years of professional experience
Work History
Restaurant Waiter
Al
New York, NY
03.2023 - 10.2024
- Reviewed daily specials, menu changes and service specifications.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Prepared checks, itemizing total meal costs and taxes.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Resolved customer complaints in a polite manner according to company policy.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Stocked server areas with supplies before, during and after shifts.
Education
High School Diploma -
Forsyth Satellite Acadamy
New York, NY04-2025
Skills
- Cleanliness
- Food service promotion
- Order taking
- Problem-solving
- Cash handling
- Customer service
- Guest engagement
- Server collaboration
- Menu specials memorization
- Food safety awareness
- Soft drink service
- Cross-selling and upselling
- Food preparation knowledge
- Food presentation
- Check accuracy
Languages
English
Professional
Spanish
Professional
Timeline
Restaurant Waiter
Al
03.2023 - 10.2024
High School Diploma -
Forsyth Satellite Acadamy
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