Brianny Rojas
Azusa,CA
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
2
2
years of professional experience
Work History
Sales Associate
Victoria's Secret & PINK
Glendora, CA
05.2025 - Current
- Assisted customers in product selection and provided knowledgeable support to enhance their shopping experience.
- Processed transactions accurately using POS systems to facilitate smooth checkout procedures.
- Collaborated with team members to achieve sales goals through effective communication and teamwork.
- Engaged in ongoing training sessions to improve product knowledge and sales techniques consistently.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in complicated, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
TJX Companies
San Dimas, CA
08.2024 - 05.2025
- Processed transactions accurately using a POS system to facilitate smooth checkout procedures.
- Participated in inventory management by restocking shelves and conducting regular stock checks.
- Addressed customer inquiries and resolved issues promptly to maintain high satisfaction levels.
- Monitored store cleanliness and safety standards, contributing to a welcoming environment for customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds in accordance with store policy.
Education
High School Diploma -
California School of The Arts-SGV
Duarte, CABachelor of Arts - Early Childhood Studies
California State Polytechnic University, Pomona
Pomona, CA05.2028
Skills
- Great customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Good attention to detail
Timeline
Sales Associate
Victoria's Secret & PINK
05.2025 - Current
Sales Associate
TJX Companies
08.2024 - 05.2025
High School Diploma -
California School of The Arts-SGV
Bachelor of Arts - Early Childhood Studies
California State Polytechnic University, Pomona