Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Brianny Ventura

Orlando,FL

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Springhill Suites By Marriott
Orlando, FL
05.2024 - Current
  • Inputted guest information into computer system accurately and securely.
  • Answered phones, responded to inquiries, and took messages.
  • Greeted customers in a professional and friendly manner.
  • Processed payments accurately and efficiently.
  • Assisted with check-in and check-out procedures for guests.
  • Resolved customer complaints promptly and courteously.
  • Scheduled reservations for groups and special events.
  • Kept accurate records of guest transactions.
  • Stayed current on promotions, discounts, packages, and offers available at the hotel.
  • Provided excellent customer service while upholding company policies.

Front Desk Agent

Courtyard and Residence inn by Marriott
Orlando, FL
06.2020 - 05.2024
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.

Education

Diploma - Certified Medical Assistant

Florida Technical College
Orlando, FL
12-2023

High School Diploma -

Lake Nona High School
Orlando, FL
05-2019

Skills

  • Amazing Customer service
  • Training and mentoring
  • Empathy and communication
  • Credit and cash payments
  • HIPAA compliance
  • Hospitality services
  • Registration processing
  • Problem-solving skills
  • Hospitality service expertise
  • Insurance verification
  • Medical terminology
  • Compassionate caregiver
  • Medical records management
  • Fluent in two languages (English and Spanish)

Certification

  • CRMA - Certified Medical Assistant

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Front Desk Agent

Springhill Suites By Marriott
05.2024 - Current

Front Desk Agent

Courtyard and Residence inn by Marriott
06.2020 - 05.2024

Diploma - Certified Medical Assistant

Florida Technical College

High School Diploma -

Lake Nona High School

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Brianny Ventura