Brian P. Glenn Jr.
Avon,CT
Summary
Responsible assistant with 12 years of office administrative experience, with the knowledge and skills to prioritize and multi-task, in a fast paced environment. Detail oriented with both strong written and verbal communication skills. Calm and composed in stressful situations with a successful history of problem solving through decisive action and focused solutions. Have the ability to work either independently or in a group to achieve desired goals.
Overview
12
12
years of professional experience
Work History
Employee Resource Center Assistant
University of Connecticut, Department of Human Resources
11.2021 - Current
- Handled sensitive and confidential employee information daily with complete discretion and professionalism
- Managed the general HR inbox, responding to inquiries and forwarding to the appropriate individual/team if I was unable to assist directly
- Successfully coordinated communications between departments, and built strong professional relationships both inside and outside of HR
- Created and updated spreadsheets to track and report data
- Created and managed calenders for myself and others
- Assisted other teams within HR to complete special projects while maintaining deadlines
- Provided coverage to other teams within HR due to both expected and unexpected absences
- Helped to coordinate and volunteered at various HR events including the Work/Life Expo, Flu Clinic and Employee Appreciation Week activities
- Provided PageUp support
- Reviewed daily PageUp and SmartHR Transactions reports
- Was responsible for reviewing and approving the Fall 2025 dependent tuition waiver applications, ensuring efficient, timely and accurate processing
- Conducted job applicant background checks in accordance with University policy and procedures
- Oversaw UConn's Minor Protection Program when the MPP Coordinator was out on extended leave
- Greeted visitors and directed to appropriate location or person
- Maintained HR databases, ensuring accuracy of employee records and timely updates for reporting needs.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
Insurance Sales Representative
David M Mazzone Insurance Inc
07.2013 - 03.2021
- Followed up with customers to check on changing needs and propose new offerings
- Evaluated customer desires and budgetary constraints to pick best policies
- Kept thorough records of customer details and previous sales
- Pursued continued professional development through insurance workshops, courses and webinars
- Engaged customers and provided high level of service by carefully explaining details about documents
- Maintained pleasant and cordial attitude at all times, even when issues arose
- Communicated with clients by phone and email to answer questions and offer services.
- If client issue was unable to be resolved by myself, I was able to quickly and efficiently escalate through appropriate channels
Education
Associate of Arts - Liberal Arts And General Studies
Tunxis Community College
Farmington, CTSkills
- Verbal and Written Communication
- Confidentiality of sensitive information
- Appointment scheduling
- Attention to Detail
- Problem Resolution
- Multitasking and time management
- Organizational skills
- Telephone and email etiquette
- Document and file management
- Office administration
- Database entry
- Editing and proofreading
Timeline
Employee Resource Center Assistant
University of Connecticut, Department of Human Resources
11.2021 - Current
Insurance Sales Representative
David M Mazzone Insurance Inc
07.2013 - 03.2021
Associate of Arts - Liberal Arts And General Studies
Tunxis Community College