Summary
Overview
Work History
Education
Skills
Timeline
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Brianqa Etchison

Powder Springs,GA

Summary

People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets. Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Overview

4
4
years of professional experience

Work History

Shift Leader

Moes Southwestern Grill
Hiram, GA
12.2022 - 08.2024
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Checked orders for quality and completeness.

Crew Member

Six Flags Over GA
Austell, GA
03.2020 - 08.2024
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Informed customers about daily specials in an engaging manner.
  • Wiped down tables and equipment, swept and refilled stock.
  • Served food quickly for positive guest experiences.
  • Interacted pleasantly with guests to deliver quality customer service.

Education

Bachelor of Arts - Applied Psychology

Georgia State University
Atlanta, GA
05-2028

High School Diploma -

McEachern
Powder Springs, GA
05-2024

Skills

  • Shift leadership
  • Daily workflows
  • Telemarketing expertise
  • Shift checklists
  • Strong verbal and written communication
  • Complaint resolution
  • Crisis Management
  • Multitasking Abilities
  • Experience in leadership
  • Team motivation
  • Adaptability
  • Team building
  • Time management abilities
  • Professionalism
  • Reliability
  • Quality Assurance
  • Inventory Management

Timeline

Shift Leader

Moes Southwestern Grill
12.2022 - 08.2024

Crew Member

Six Flags Over GA
03.2020 - 08.2024

Bachelor of Arts - Applied Psychology

Georgia State University

High School Diploma -

McEachern

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Brianqa Etchison