Brian R Morrison
Chagrin Falls,Ohio
Summary
Dynamic Clinical Engineer with extensive experience at the Cleveland Clinic, excelling in equipment maintenance, customer support and technical training. Proven track record in enhancing customer satisfaction through effective end user education and compliance with standards. Adept at providing clinical support and managing relationships, ensuring reliable performance of complex medical devices.
Overview
13
13
years of professional experience
Work History
Clinical Engineer
Cleveland Clinic
Cleveland, Ohio
08.2021 - 08.2024
- Maintained medical equipment to support safe, reliable performance.
- Created training materials for staff on proper equipment use and safety procedures.
- Tracked equipment inventory levels and supported timely supply orders.
- Provided technical support during clinical procedures using complex medical devices.
- Created reports documenting findings from inspections performed on clinical devices .
Senior Field Service Engineer
Zeiss Meditec
Cleveland, Ohio
06.2011 - 08.2021
- Diagnosed technical issues in medical devices, implementing effective solutions that enhanced device performance and reliability.
- Provided technical support for hardware and software troubleshooting, maintenance and repairs of equipment in the field.
- Managed service schedules to ensure timely support for client needs.
- Traveled regularly to visit customer sites to provide on-site support.
- Installed upgrades, patches, new applications, and operating systems remotely or onsite.
- Resolved escalated customer complaints, ensuring high levels of customer satisfaction and fostering strong client relationships.
- Trained customers on proper use of new products, empowering them to maximize functionality and reduce support requests.
Education
Bachelor of Science -
University of Maryland
College Park, MD05-1998
Associate of Arts - Biomedical Engineering
Regis University
Denver, CO05-1987
Skills
- Medical device troubleshooting
- Clinical support
- Device training
- Equipment maintenance
- Compliance standards
- Customer relationship management
Timeline
Clinical Engineer
Cleveland Clinic
08.2021 - 08.2024
Senior Field Service Engineer
Zeiss Meditec
06.2011 - 08.2021
Bachelor of Science -
University of Maryland
Associate of Arts - Biomedical Engineering
Regis University