Brian Robert McAdams
Manorville,NEW YORK
Summary
Accomplished, energetic, and professional individual with a solid history of achievements in a fast pace environment. A motivated leader with strong organizational and prioritization abilities. Excellent communication and adaptability skills in a challenging environment. Ability to work successfully in a team atmosphere with people from varied backgrounds. Seeking to leverage my outstanding ability to plan, operate, multitask, organize, coordinate, and implement practices and procedures to bring significant improvement processes towards the successful attainment of goals.
Overview
25
25
years of professional experience
Work History
Assistant Manager, Customer Retention
Mattress Firm
02.2020 - Current
- Ability to Management Motivate and empower individuals and groups to greater participation , commitment and high standards of performance
- Responsible for customer related problems concerning merchandise and/or the policy
- Creating an environment where the customer is always at the center by cultivating strong relationships
- Providing technical and product knowledge information to customers and serve as subject matter expert
- Driving individual sales performance and KPI's while demonstrating Company values and supporting Company initiatives
- Executing company merchandising and marketing programs to standard
- Maintaining awareness of competitor's advertisements and services offered
- Assisting the management team to ensure the store is properly merchandised and the correct sale is displayed in store.
Strategic Sourcing Manager
W Services Group LLC
07.2015 - 02.2020
- Managed a team that is responsible for the development and compliance for all subcontractors for our organization
- Managed work load making sure client locations are serviced within the SLA time periods set by the clients
- In-charge of all Loss Prevention relating to situations with our subcontractors and employees in our clients' locations
- Worked with Insurance companies and adjusters on financial losses or if restitution needs to be made to a client or store location
- Responsible in making sure all subcontractors are within our contract, insurance requirements at all times.
Human Resources Manager
Cleanway, A Division of Cintas Inc
09.2009 - 07.2015
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Used technologically relevant digital systems to manage payroll and benefits programs. The program used was Paychex and Workday.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Recruited top talent to maximize profitability.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Instructed senior leaders on appropriate employee corrective steps.
Account Manager
Whelan's International
08.2005 - 10.2009
- Responsible for reporting, negotiating, resolving and eliminating client concerns on issues regarding the proper servicing of their locations
- Held regular conference calls to establish all progress and ensure all situations were resolved in a timely manner and with full client satisfaction
- Responsible for the accounting and collections portions of the accounts and clients handled
- Resolved any escalated situations with the vendors and the client's locations
- Hired and developed team of employees and ensured all company standards were adhered to.
Customer Service Manager/Sales Associate
FEDERATED-Macy's Division - Mattress Department
09.2002 - 08.2005
- Retrieved change for any registers in my district
- Responsible for customer related problems concerning merchandise and/or the policy
- Hired and developed a team to perform and meet company's expectations
- Hosted new hire orientation, which included going over the hand book as well as the store tour
- Ensured store was reaching sales and credit goals daily
- Assisted in any store functions and special events throughout the year.
Sales Associate
FEDERATED-Stern's Division - Various Departments
08.1998 - 09.2002
- Primary Customer Service skills used constantly and used register and computer to carry out daily activities in timely fashion
- Supervise and coordinate ordering items for customers if store was out of stock
- Concentrated on selling the customer the right item or items using all my sales techniques
- Performed all routine office duties such as filing, stocking, faxing, etc
- Attended seminars in selling of specific departmental items i.e., Rugs, Bedding and Men's Clothing
- Performed sales functions in rugs, mattress, and men's clothing departments.
Education
Bachelor's in Business Management and Human Resources Management -
Dowling College
Regents Diploma -
Centereach High School
Skills
- Proficient in Microsoft Word, Excel and PowerPoint
- Working Knowledge of Corel Word Perfect and Quattro Pro
- Internet Fluency
- Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook etc
- Operating System: macOS, Windows, IOS, and Android
- Google Applications: Gmail, Sheet, Doc, etc
- Virtual Meeting Software: MS Teams, Zoom, and other electronic information systems
- Inventory Control
- Team Player Mentality
- Sales Management
- Leadership & Team Building
- Self-Management
- Customer Service Oriented
- Documentation & Reporting
- Project Planning & Management
- Administrative Support
- Goals Setting & Priorities
- Critical & Analytical Thinking
References
Will be provided on request
Timeline
Assistant Manager, Customer Retention
Mattress Firm
02.2020 - Current
Strategic Sourcing Manager
W Services Group LLC
07.2015 - 02.2020
Human Resources Manager
Cleanway, A Division of Cintas Inc
09.2009 - 07.2015
Account Manager
Whelan's International
08.2005 - 10.2009
Customer Service Manager/Sales Associate
FEDERATED-Macy's Division - Mattress Department
09.2002 - 08.2005
Sales Associate
FEDERATED-Stern's Division - Various Departments
08.1998 - 09.2002
Bachelor's in Business Management and Human Resources Management -
Dowling College
Regents Diploma -
Centereach High School
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