Brian Rowe - PMP

Managed Enterprise-level Digital projects, created processes and strategic direction within the organization

Project composition: Industry-leading Robotic Surgery products and services. Managed all sizes, from single-site solutions to large, multi-site facilities with integrations across major IDNs.

Workload: Consistently managed 20-30 projects across various platforms, ~$750K+ (Avg Per Project revenue)

Products: Robotic Surgery Suite of Products and Imaging Software

Key Results:

• 166 projects across 102 Customers (50 DV5 (Robots); 66 Hub (Imaging) projects)
• Established project plan documentation for the first major release of the DaVinci Robot (DV5) in 11 years
• Led Mayo Program Projects: Primary POC, 11 projects, delivering $2.2M in actual revenue
• Trained PMO on PMI processes and Methodology, resulting in 3 of the 4 PMs receiving their PMP Certification
• Coordinated multiple Project Management improvement processes- Risk Management, Dashboard Creation, Hiring Processes
• Reconciled project budgets to keep earned value on track while maintaining -10% to 25% cost management
• Collaborated with cross-functional teams such as sales, marketing, finance, and IT support services, ensuring a smooth execution of multiple concurrent projects.

Led the implementation of enterprise-level medical informatics projects, mentored and developed team members, and provided strategic guidance within the organization.

Project composition: IT-related Healthcare products. Digital Imaging products and services, from small imaging center solutions to large, multi-site facilities with interfacing and storage of up to 1M studies a year across domestic and international regions

Workload: Continually managed 10-15 projects across various platforms, ~$1M+ (Avg Per Project revenue)

Products: Healthcare IT products in Archival and Information Systems and Integrations

Key Results:

• Enterprise Level Implementations of over 600 projects across 150 Customers for 10+ years
• Contributed to highest level of revenue acquired in company history; highest growth year to year in our division in 2023 ($165M; target was $162.3- contributed ~$12M in personal project revenue)
• Improved Change Management processes by building a documentation base to reduce risk and re-implementation costs, resulting in 17% efficiency improvements and 20% reduced project expense
• Monitored post-project continuous improvement initiatives by integrating risk mitigation strategies outlining the probability and impact of risks, reducing inefficiencies by 23%
• Integrated EMRs for Orders, Results, Demographics, Financial Messaging (BAR, DFT), and Scheduling for multiple vendors (Epic, Meditech, Cerner, Allscripts, Nextgen among others)
• Led Vidistar new business acquisitions to drive $14.3M of revenue and set up operational plan (scope, deliverables, goals, risks, constraints, resource management, issues and opportunities)
• Worked with the sales engineering team on RFI/RFP on quotes and establishing technical feasibility to create replicable processes for sales and project delivery

Provided mentoring and leadership for the Project Management Team and executive-level strategic involvement

Project composition: IT-related Healthcare products. Digital Imaging products and services, from small imaging center solutions to large, multi-site facilities with interfacing and storage of up to 1M studies a year across domestic and international regions

Workload: 20-30 projects, ranging from 30 days- 1 year to complete ~$75k (Avg Per Project Revenue)

Products: Healthcare IT products in Archival and Information Systems and Integrations

Key Results:

• Created & Delivered 21 PMP training weekly to the team to drive PMP certification and led high-revenue strategic projects
• OKR to KPI progression: Value-chain, Marketing trends translation to Project Templates, Processes and SOP’s
• Established QC & QA processes through partnering with the Audit Team to improved closure processes; regularly calibrated for continuous improvement
• Document Control Team Liaison: set up and refined pre-installation documentation (Project Charter, SOW, training curriculum) to ensure consistent SOP and Role & Responsibility definition for PMs

Key Results:

• Analyzed solution feasibility and requirements
• Balanced workloads and assignments based on skillset and experience

Key Results:

• Led implementation of the largest installation in company history for Turkey
• Involved installation across 17 Hospitals in the public and government sectors, with over 1M annual study load archival
• Managed over 5000 hours of projects with 120 customers
• Developed RFI/RFP Requirements analysis and incorporation into sales documentation

Job Responsibilities: Managed 3 accounts (~$3M in revenue), 16 Teams, and 340 employees

• Nortel- resolved LAN Device technical issues and case management across all OSI layers
• Roche- Acuchek diabetic meters, MDR and Quality Assurance
• Cingular- Wireless service and support

Key Results:

• Across all 3 accounts: Responsible for Fiscal and Client Service responsibilities and Quarterly Reporting to shareholders
• P&L, HR (hiring and firing), SOP and Strategic Leadership
• Key Results: Drove 98% Case Responsiveness within 24 hours and “8+ out of 10” quality of resolution CSAT
• Developed an incentive program to exceed Service Level Agreement (SLA) expectations
• Achieved top performing Customer SAT team recognition for 24 months (8.80 Avg out of 10 pt scale)

• Led a 15-20 Contact Center Representatives team and set up a retention program to save customers

• Developed a team of 20 Sales Team Specialists to consistently produce “Top 5” results in sales and quality categories
• Key Results: “Top 5” team recognition for 7 months among 90 sales teams globally