Brian Ishmael
McKinney,TX
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 7 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
15
15
years of professional experience
Work History
Client Service Manager
08.2022 - Current
- Role of enlightening clients about the extensive capabilities of our products and serving as a bridge between the client and our internal Client Services team
- Take charge of cross-departmental collaboration to enhance customer support initiatives and elevate overall customer satisfaction
- Develops open and effective channels of communication with each client that can be employed by other departments as well
- Coordinates internal projects and determines the best utilization of resources to increase execution and customer satisfaction
- Provides regular updates to clients on the progress of projects and programs that directly affect each client.
Senior Project Manager
Anderson Merchandisers
10.2021 - 08.2022
- Develop solutions to a variety of complex problems, identify roadblocks and recommend resolutions
- Consistently volunteer to take the lead for intricate and high-profile projects
- Establishes strong partnerships and engagement with project stakeholders
- Actively participates in process and practice improvements in the project management environment and serves as a catalyst for project management excellence
- Responsible in training and supervising incoming PMs due to expertise in the role.
Project Manager
Anderson Merchandisers
06.2019 - 10.2021
- Own and effectively manage all aspects of client and project-specific budgets
- Develop, maintain, publish, and distribute comprehensive project plans
- Manage complex projects and programs in the retail sector that range from $10,000 to over $8,000,000 in scope
- Proactively ensure synchronization of work and manage dependencies across teams to ensure successful implementation of projects.
Associate Client Operations Manager
Crossmark
10.2018 - 06.2019
- Enhanced the team processes for handling issues received from clients
- Selected to be on the company standardization committee to assist in creating more cohesive and efficient project flow throughout the company due to knowledge of the system and experience in project building
- Created the team training and development processes as well as onboarded new members of the team
- Coordinated with the Operations Manager to lead and supervise a 10-member team in day-to-day activities.
Operations Coordinator
Crossmark
08.2016 - 10.2018
- Proven track record of success working within a team environment that is constantly presented with complex challenges
- Developed and managed the project plan, task lists and timelines
- Actively monitored inter-project dependencies and risks to identify potential problems and proactively implement solutions to address them in advance
- Provided status updates and detailed reports to the client throughout project life cycle.
Asset Preservation Coordinator
Mortgage Contracting Services
10.2015 - 08.2016
- Verified that all work required by the regulatory guidelines for each loan type is complete and that the property is in conveyance condition
- Coordinated with vendor partners on pending bid requests, work orders, and update the various systems accordingly, ensuring the clients have visibility to the most current job status
- Established and fostered strong relations with 3rd party vendors to complete work activities in a timely manner.
Project Management Clerk
Emerson Process Management
06.2014 - 10.2015
- Worked directly with production planning, value streams, and quality assurance to achieve project execution
- Assisted in coordinating meetings, inspections, and deliveries to ensure projects would maintain timelines.
Facilities Associate
Allen Independent School District
05.2009 - 05.2014
- Completed work orders in a timely manner from the Schools in the Allen School District
- Responsible for replacing ceiling tile, floor tile, installing wiring for new technology and other general maintenance activities
- Perform routine inspections of the various schools in the district.
Education
Bachelor of Business Administration - Business Administration
HARDING UNIVERSITY
01.2013
Skills
- Professional and Courteous
- Schedule oversight
- MS Office
- Account Management
- Budgeting and reporting
- Proficient in SalesForce
- New Hire Training
- Problem-Solving
- Project Management
Timeline
Client Service Manager
08.2022 - Current
Senior Project Manager
Anderson Merchandisers
10.2021 - 08.2022
Project Manager
Anderson Merchandisers
06.2019 - 10.2021
Associate Client Operations Manager
Crossmark
10.2018 - 06.2019
Operations Coordinator
Crossmark
08.2016 - 10.2018
Asset Preservation Coordinator
Mortgage Contracting Services
10.2015 - 08.2016
Project Management Clerk
Emerson Process Management
06.2014 - 10.2015
Facilities Associate
Allen Independent School District
05.2009 - 05.2014
Bachelor of Business Administration - Business Administration
HARDING UNIVERSITY
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