Summary
Overview
Work History
Education
Skills
Coursework
Timeline
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BRIAN MADDEN

Harrisburg,PA

Summary

Tenacious and hardworking professional who is a quick study possessing practical skills in tools like Microsoft Excel and Word. Solid foundations in practical skills, technology and customer service to support the demands of various business settings. Marketing strategies, gained through work experience and academic preparation, allows for effective communication and promotion of products or services. Demonstrates discipline and a commitment to delivering quality work in any business setting, ensuring efficient and high-standard project completion.

Overview

5
5
years of professional experience

Work History

Junior Automotive Technician

The Tire Mart
06.2023 - Current
  • Cultivated a loyal client base through personalized consultations, listening attentively to each individual's needs before recommending appropriate solutions.
  • Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
  • Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
  • Improved customer satisfaction by providing precise and timely repair updates.
  • Curated a problem solving mindset by devising creative solutions when required tools or parts were unavailable
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
  • Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.

Catering Staff

Mission BBQ
06.2021 - 06.2023
  • Communicated effectively with event planners to provide on-time food service for gatherings including weddings, anniversaries, and various other private and corporate events.
  • Created plans for the safe and efficient transportation of food and supplies to events while ensuring the quality that is expected by the customer.
  • Provided friendly and courteous service to create memorable moments for guests.
  • Increased efficiency by assisting in equipment setup, breakdown, and maintenance during events.
  • Demonstrated flexibility in handling diverse catering needs, from small gatherings to large corporate events.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Landscape Maintenance

Hummel Landscaping
07.2021 - 08.2021
  • Communicated and collaborated with foreman to ensure all projects were properly completed.
  • Maintained pristine garden beds by regularly weeding, mulching, edging, and refreshing planting areas as needed.
  • Enhanced customer satisfaction by providing timely and efficient landscape maintenance services.
  • Contributed to a positive team atmosphere through effective communication, collaboration, and willingness to learn new skills as needed.

Assistant to the President

Fishbone Apparel Inc
08.2019 - 03.2020
  • Improved Amazon product listings by creating product descriptions using effectual key words and adjectives for listing placement optimization.
  • Effectively tracked product inventory to ensure appropriate stock levels at all times.
  • Marketed products on Amazon with PPC advertising campaigns to ensure the product listings appear on the first page of Amazon searches.
  • Maintained close communications with the owner and manager for the appropriate stock purchases of over 75 different types of shoes.
  • Promoted a positive work environment through professional interactions with staff members at all levels of the organization.

Education

Bachelor of Science - Marketing

Indiana University of Pennsylvania
Indiana, PA
06.2024

Skills

  • Strong Work Ethic
  • Problem-Solver
  • Customer Service
  • Team Collaboration
  • Relationship Building
  • Troubleshooting and Diagnostics

Coursework

  • Professional Selling
  • Business and Interpersonal Communications
  • Internet Marketing
  • Social Media Marketing
  • Marketing Strategy

Timeline

Junior Automotive Technician

The Tire Mart
06.2023 - Current

Landscape Maintenance

Hummel Landscaping
07.2021 - 08.2021

Catering Staff

Mission BBQ
06.2021 - 06.2023

Assistant to the President

Fishbone Apparel Inc
08.2019 - 03.2020

Bachelor of Science - Marketing

Indiana University of Pennsylvania

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