BRIAN T. SMITH
Salt Lake City,UT
Summary
Experienced with leadership and strategic planning in high-stakes environments. Utilizes strong problem-solving and decision-making skills to drive operational success. Track record of effective team leadership and conflict resolution, ensuring mission objectives are met.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Hospital Housekeeping Officer, GS-0673-13
Department of Veterans Affairs
09.2023 - Current
- Serve as the advisor and a consultant to top management, and is responsible for implementing and maintaining a sound environmental sanitation program, a cost-efficient laundry, linen, and uniform and clothing operation, effective waste management, and
Integrated pest management programs. - Serves as a management representative on multiple facility-level
committees, including the Space Committee, Environment of Care
Committee, Fire and Safety Committee, Accident Review
Board, and other committees as appointed. - Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Improved department efficiency by streamlining and implementing policies and processes.
- Coordinated operations with other emergency service groups.
- Ensured compliance with national and local laws through regular policy reviews and updates.
- Implemented feedback system from community, using insights to guide policing strategies and improve public relations.
- Managed departmental budgets effectively, ensuring optimal allocation of resources for necessary equipment and training.
- EMS achieved 100% attendance at EOC rounds. This allowed EMS to correct trends in deficiencies and prepare for the Joint Commission site review.
- EMS's SHEP Score stays above the national average
Acting Hospital Housekeeping Officer, GS-0673-12
Department of Veterans Affairs
10.2022 - 09.2023
- Serves on multiple interdisciplinary standing committees, such as the Infection Control Committee (ICC), Comprehensive Environment of Care Committee (CEOC), Space Management Committee, and the Green Environmental Management System (GEMS) Committee.
- Involved as a participating member of VISN EMS Chief Council, Environmental Program Services (EPS) meetings, and training conference sessions that provide guidance and an introduction to new technological advancements in products and equipment that support EMS programs and operations.
- Responsible for the development, management, review, evaluation and organization of short and long-range plans, goals, and objectives required of the Health Care System’s Environmental Management programs to include Textile Care, Interior Design, Pest Management, and Waste Management Programs (Medical, Solid, and Hazardous wastes), and Grounds Maintenance.
- Manage and maintain a health care center wide way-finding signage program for space planning and informational material to include bulletin boards, plaques, and maps conducive to patient well-being.
- Provide guidance, oversight and performance reviews of service staff and programs by planning, organizing and directing work operations and deliverables to meet program and production requirements based on the healthcare system’s medical, clinical and administrative service priorities.
- Conduct evaluations of employee’s performance, interview and select subordinate supervisory and non-supervisory staff, and the review and approval of selections made by subordinate supervisors.
- Developed updated Position Descriptions for Housekeeping, Textile Care, Interior Design, and administrative support staff that aligned duties with service and organizational objectives.
- Conduct workflow audits and investigations (Fact Findings, Report of Surveys), and provide guidance to subordinate supervisors and employees on identifying, analyzing and resolving procedural weaknesses related to work, administrative and personnel matters (EEO, grievances), and issues of compliance with agency and federal regulations through prepared detailed reports for presentation of findings and recommendation of appropriate official action through collaboration with agency, federal, state and private organizations officials.
- Conduct EMS program reviews through the National VA Sanitation Management Analysis/Business Practice Review (MA/BPR), for resolving problems, process improvement, financial and human resource management, and staffing, workflow, and training needs assessments.
- As Control Point Official for EMS maintains a department budget of over $4million.
Assistant Hospital Housekeeping Officer, GS-0673-12
Department of Veterans Affairs
07.2020 - 10.2022
- Promote good relations and cooperation with a variety of internal and external customers including VISN officials, veteran patients, employees, volunteers, contractors, and employees at other healthcare agencies, Veteran Service Organizations and labor unions.
- Coordinate Environmental Management program reviews and evaluations, resulting in a clean and aesthetically pleasing hospital environment.
- During the COVID Pandemic provided guidance during the selection and use of germicidal, viruscidal, and antimicrobial agents to be used in environmental sanitation operations for the and the disinfection, sanitization, and sterilization of surfaces and equipment.
- Assists in the development and revision of policies and procedures, implementing necessary changes to ensure conformity to the VASNHS goals and mission, Joint Commission standards, and the standards established by VISN and VA Central Office.
- Serve as the contracting officer representative (COR) for the healthcare system’s pest management contact and ensure that the contract pest contractor utilizes alternative methods for the control of pests through the selection and application of chemicals, supplies and equipment.
- Ensure that the healthcare system’s the pest management program follows VA directives and policies as well as county, state, and other federal guidelines.
- Serves as the advisor and consultant to the Chief, EMS and assist with resource planning to include staffing and budgetary requirements and perform systematic and quality assurance reviews of program activities, goals and objectives.
- Serves as an alternate representative on all committees for which EMS is represented, providing benchmark data for operational transparency.
- Work with the Infection Control Department on the monitoring of healthcare sanitation operations, utilizing specialized monitoring such as Adenosine Triphosphate (ATP) and tracking/trending of Healthcare Acquired Infections (HAIs), in order to assess the environmental needs of the facility and minimize adverse impacts to Veteran patients.
- Experience in laundry and linen management, assisting and ensuring that linen is managed, delivered, and secured appropriately throughout the healthcare system.
- Provides management support for the medical center's waste management program and the required compliance reporting for general, hazardous, toxic, and infectious wastes as collected during service operations.
- Develops and maintains procedures for waste collection within the medical center and constantly monitors procedures, methods and regulatory requirements involved in removing waste from the medical center as directs efforts to meet regulatory goals for reducing solid waste disposal and increase recycling efforts.
- Assist in providing support for the healthcare system’s Interior Design program management to include selection of materials and finishes for the activation and renovation of spaces for the ease of care and maintenance by EMS staff.
- Collaboration with grounds contractor to ensure the main campus area is clean and maintained.
Housekeeping Aid Supervisor, WS-3566-2
Department of Veterans Affairs
09.2015 - 07.2020
- Provides supervision to 15 Housekeeping Aids and 5 Housekeeping Leaders on two different shifts (1st and 2nd shift) at five different Primary Care Centers.
- Plan and assign work/task for employees to perform individually, as a team or detail project daily/weekly.
- Ensures all work and task are perform by employees are done in accordance to SOP standards. Assesses resources required to accomplish work assignments and recommends change to any work schedules.
- Organizes work with other sections, services, departments, and contractors.
- Oversee/assist floor care team and special project team at main hospital that also provided EMS services in preparation of opening new facilities (ER department, Administration Building, Education Building, Fisher House, and ER fast track area). Prioritizes, plans, and schedules within department budget of routine maintenance care of EMS equipment through contractor.
- Approves or disapproves schedule leaves of employees and ensure timesheets are verified and correct.
- Evaluates employees’ skill level and determines training needs, develops training programs, and conducts training sessions.
- Oversees and train Compensated Work Therapy (CWT) workers and volunteers assign to EMS.
- Develops and evaluates performance standards and participates in interviewing and selection of new employees.
- Measures performance appraisals for employees as required and gives recommendation for awards.
- Starts proper disciplinary actions, make recommendations, and resolves grievances.
Housekeeping Aid Lead, WL-3566-2
Department of Veterans Affairs
06.2014 - 08.2015
- As a lead responsible for leading and supervising the daily routines, assignments, plus evaluate the work for completeness of 3rd shift housekeeping staff without any supervision.
- Train and instruct employees of Standard Operation Procedures (SOP) of department, maintenance and use of equipment.
- Plan, prepare, and distribute employee’s work schedule/ assignments.
- Ordering of supplies on weekly basis to ensure adequate amounts of inventory are available for 3rd shift assignments.
- Recommend changes and decisions that could improve efficient service and reduce cost. Inspect and evaluate the physical condition of facilities to define the type of work required by employees.
- Maintenance check on equipment to ensure it’s in working order. Advise employees how to achieve and maintain good job performance for annual rating reviews.
- Coached, counseled, or motivated employees to maintain high positive morale, discipline, and address personal issues resolving at my level.
- Give input of employees for commendations, awards, or disciplinary actions.
- Coordinates pick-up and delivery of linen with contract vendor.
- Was temporarily promoted to WS Supervisor for 30days.
Housekeeping Aid, WG-3566-2
Department of Veterans Affairs
06.2012 - 06.2014
- Primary duty is responsible for the overall cleanliness and sanitation of Catheterization Laboratory.
- Specialize in floor maintenance of hard surfaces and carpets that includes stripping, waxing, burnishing, shampooing, and extraction of areas that include offices, patient rooms, classrooms, corridors, lobbies, entrances, stairwells and other public areas such as cafeterias.
- Floater in hospital for washing and disinfecting walls, ceilings, furniture, and furniture fixtures following discharge of patients using isolation techniques to protect self from contamination and to prevent cross-contamination of other hospital areas.
- Removes trash, pickup and deliver soiled linen to central collection points.
- Dust mop, damp, and wet mop floors.
- Clean toilets and restrooms, bath/shower rooms, patient rooms, dayrooms, utility rooms, and administrative offices.
- Provide on-the job training for new hire and coworkers.
Fee Basis Billing Tech, GS-0503-5
Department of Veterans Affairs
01.2011 - 06.2012
- Determining of eligibility and entitlement criteria for Fee Basis benefits regarding inpatient and outpatient medical care, dental care, authorized and eligible; explaining of appropriate laws and regulations pertaining to inpatient procedures; interpreting medical terminology, including anatomy, physiology or related pertinent terminology and preparing, authorizing, auditing, coding, and payment of vendors' statements.
- Exercises judgment in interpreting, adapting, or understanding guidelines to achieve desired results.
- Collects statistical data for production reports, workload reports and for budget purposes and capable of analyzing situations and provide solutions.
Financial Counselor/Patient Registrar
Parthenon Pavilion at Centennial Medical Center
08.2008 - 12.2011
- Provide financial consultation by helping patients arrange their insurance and payment for their behavioral health care.
- Interview patients to review and verify financial account information and insurance coverage.
- Consult with insurance companies to resolve claims and billing that included third party collections.
- Request and research medical insurance documentation to ensure compliance with the hospital policies and procedures.
- Quote and collect the required copay, deductible, co-insurance and deposits.
- Responsible for timely and accurate patient screenings, registrations and discharges.
Transportation Security Lead Officer, SV-F-1802-3
Homeland Security
08.2006 - 01.2008
- Performed security screening of person, including tasks such as: hand-wanding, pat-down searches, and monitoring walk through metal detector screening equipment.
- Performed security screening of property, including the operation of x-ray machines to identify dangerous objects in baggage, cargo and on passengers preventing those objects from being transported onto aircraft.
Medical Expense and Performance Reporting System Manager, SRA E-4
89th Medical Center
11.2001 - 12.2004
- Collects, maintains, prepares and analyzes Medical Expense and Performance Reporting Systems (MEPRS) data or comparable workload accounting system.
- Prepares budget estimates and financial plans.
- Monitors expenditures and obligations; analyzes financial reports and accounting and workload reporting procedures; conducts studies and internal audits.
- Ensured quality control was performed on all data submitted from work centers.
- Trained newly assigned Section MEPRS Monitors throughout medical group hospital.
Education
High School Diploma -
71St High School
Fayetteville, NC07-1996
Skills
- Work coordination
- Strategic planning
- Cultural awareness
- Report preparation
- Emotional Intelligence
- Strategic Thinking
- Team collaboration
- Innovation and creativity
- Budgeting and finance
- Organizational skills
- Adaptability and flexibility
Certification
Certified Health Care Environmental Service Technician Trainer (T-CHEST)
Green Belt Certified
Contracting Officer’s Representative Level I (COR)
Technical Career Field Assistant Housekeeping Officer Program 2000-2022
Airmen Leadership School NCO Sept 2002
Health Service Management Apprentice Course; Sheppard AFB, TX 1977
Military Basic Training; Lackland AFB, TX 1996
Timeline
Hospital Housekeeping Officer, GS-0673-13
Department of Veterans Affairs
09.2023 - Current
Acting Hospital Housekeeping Officer, GS-0673-12
Department of Veterans Affairs
10.2022 - 09.2023
Assistant Hospital Housekeeping Officer, GS-0673-12
Department of Veterans Affairs
07.2020 - 10.2022
Housekeeping Aid Supervisor, WS-3566-2
Department of Veterans Affairs
09.2015 - 07.2020
Housekeeping Aid Lead, WL-3566-2
Department of Veterans Affairs
06.2014 - 08.2015
Housekeeping Aid, WG-3566-2
Department of Veterans Affairs
06.2012 - 06.2014
Fee Basis Billing Tech, GS-0503-5
Department of Veterans Affairs
01.2011 - 06.2012
Financial Counselor/Patient Registrar
Parthenon Pavilion at Centennial Medical Center
08.2008 - 12.2011
Transportation Security Lead Officer, SV-F-1802-3
Homeland Security
08.2006 - 01.2008
Medical Expense and Performance Reporting System Manager, SRA E-4
89th Medical Center
11.2001 - 12.2004
High School Diploma -
71St High School