Brian Tate Cato
Easton,PA
Summary
Motivational Supervisor with 15 years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth and schedule management. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Customer-oriented Supervisor with 15 years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in Healthcare industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
23
23
years of professional experience
Work History
Supervisor
Atlantic Health System
Union, NJ
10.2007 - Current
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Coordinated employee schedules according to shift changes and availability.
- Established and enforced clear goals to keep employees working collaboratively.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Maintained positive working relationship with fellow staff and management.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Patient Registrar
Atlantic Health System
Mountainside, NJ
09.2004 - 07.2007
- Reviewed patient records to ensure accuracy of demographic information and insurance eligibility.
- Verified insurance coverage and completed pre-registration process for new patients prior to their arrival.
- Assisted in scheduling appointments, registering patients, and verifying insurance benefits.
- Provided excellent customer service while assisting patients with questions regarding registration procedures.
- Processed all required paperwork and forms related to the registration process and ensured that patient data was entered accurately into the system.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient health information.
- Greeted visitors and established purpose of visit to complete check-in procedure quickly.
- Updated patient demographic information in [System] to prevent treatment and recordkeeping errors.
Customer Service Representative
Atlantic Health System
Morris Plains, NJ
06.2001 - 09.2004
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
Education
Associate of Science - Information Technology
Berkeley City College
Woodbridge, CA06.1989
Skills
- Schedule Development
- Business Development
- Staff Discipline
- Complex Problem-Solving
- Business Administration
- Process Monitoring and Improvement
- Training and Mentoring
- Operations Management
- Inventory Control
- Staff Management
- Data Analytics
Timeline
Supervisor
Atlantic Health System
10.2007 - Current
Patient Registrar
Atlantic Health System
09.2004 - 07.2007
Customer Service Representative
Atlantic Health System
06.2001 - 09.2004
Associate of Science - Information Technology
Berkeley City College
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