Customer Service Specialist
Mercy Health
- Provided expert assistance to patients in understanding Medicare and Medicaid benefits, coverage limits, and claims processes
- Assisted patients with billing inquiries, resolving issues to improve satisfaction and maintain financial accuracy
- Developed customized payment plans adhering to healthcare policies, prioritizing patient needs and affordability
- Connected patients with financial counseling services, aiding in Medicaid/Medicare enrollment and charity screening programs
- Collaborated with billing and insurance departments to ensure accuracy in claims processing and reimbursement
- Surpassed collection targets while maintaining exceptional customer service and patient-centered communication
