Brian W. Aisenson
Castaic,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
Retirement Representative
Empower
Castaic, CA
08.2022 - 11.2023
- Promptly answered inbound calls while providing education on a wide range of employer sponsored retirement plans.
- Effectively identified the needs of participants and offer tailored solutions that comply with plan rules and regulatory requirements.
- Accurately processed transactions such as withdrawals, loans, and contribution changes.
- Enhanced the participant experience by assisting with website/application navigation.
- Created a positive service experience by decisively seeking resolution.
Zone Leader
Hollywood Park
Inglewood, CA
03.2021 - 10.2023
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Assisted in the development and implementation of new policies to improve operational efficiency.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Fostered positive employee relationships through communication, training and development coaching.
- Maintained daily operations of assigned zone, ensuring compliance with safety regulations and customer service standards.
Notary Signing Agent
Notary Public
Valencia, California
09.2012 - 04.2022
- Complete accurate, professional, and on-time notary requests for complex Real Estate loan transactions
- Collaborate with mortgage lenders and title companies to schedule services to complete loan signings
- Entrusted with both sensitive and private borrower information, maintaining confidentiality and accuracy
- Responsible for transporting documents between Escrow/Title and borrowers
- Key Contributions:
- Implemented key networking initiatives to promote new business with financial institutions
- Consulted with businesses to optimize and streamline their loan closing procedures.
Ambassador
Los Angeles Rams
Los Angeles, California
08.2019 - 01.2020
- Responsible for providing frontline guest services including general information, team history, and logistical support throughout the stadium
- Worked closely with Rams third party vendors and stadium management to resolve guest issues
- Facilitated crowd management skills that assist in smooth entry and exit of the stadium
- Cultivated experiences that provide positive and lasting memories for the fans
- Key Contributions:
- Ideated practical solutions to alleviate chaotic stadium ingress while promoting fan loyalty and enhancing the experience of attending a Rams game.
Owner/Operator
PostNet
Valencia, California
01.2003 - 01.2013
- Constructed business plans and budgets for two successful business solutions franchise locations
- Directed all sales, marketing, and P&L initiatives
- Executed exceptional human resources management skills throughout the organization in leading a staff of 10 members
- Implemented all marketing and advertising campaigns by assembling and analyzing sales forecasting
- Provided outsourced logical support through UPS, FedEx, DHL, and USPS to small, medium, and large sized businesses, establishing and maintaining strong relationships
- Administered and maintained more than 500 private mailboxes for business and personal clients
- Key Contributions:
- Named Franchisee of the Year for California for 3 consecutive years out of 180 franchisees
- Significantly increased revenue from 0 to $500K annually and averaged over 2.5K customers monthly
- Recipient of the Business of the Year award for Santa Clarita Valley, 2005.
Sales Manager
Ralphs
Porter Ranch, California
05.2010 - 08.2012
- Planned and directed daily operations of the grocery store
- Developed strategies to dramatically improve customer service, drive sales, and increase overall profitability
- Ensured that customer needs were met, complaints resolved, financials balanced, and efficient service was delivered
- Forecasted staffing needs for 25 employees and developed a recruiting strategy to provide optimal coverage in all areas
- Key Contributions:
- Successfully attained a 100% compliance rate for all mystery shops for 2011 by effectively training front end personnel on corporate policies and best practices
- Significantly increased gift card business by 150% for the 2011 holiday season
- Maintained store security and accounted for more than $50K in daily transactions.
Education
Bachelor of Arts - History
Loyola Marymount University
Skills
- Customer Complaint Resolution
- Client Engagement
- Analytical Thinking
- Customer Service
- Client Relations
- Building Customer Loyalty
- Engaging With Diverse Customers
- Team Cooperation
- Attention to Detail
- Service Oriented
Timeline
Retirement Representative
Empower
08.2022 - 11.2023
Zone Leader
Hollywood Park
03.2021 - 10.2023
Ambassador
Los Angeles Rams
08.2019 - 01.2020
Notary Signing Agent
Notary Public
09.2012 - 04.2022
Sales Manager
Ralphs
05.2010 - 08.2012
Owner/Operator
PostNet
01.2003 - 01.2013
Bachelor of Arts - History
Loyola Marymount University