Brian West II
Indian Head,MD
Summary
Highly experienced professional known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Highly motivated and passionate about succeeding in every endeavor.
Overview
7
7
years of professional experience
Work History
Sales Associate (Seasonal)
XOA Xtra Ordinaire Apparel
06.2023 - 08.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assisted in the development and implementation of marketing initiatives to promote store events through social media.
Sales Associate
Hennes & Mauritz H&M
01.2021 - 01.2022
- As sales associate at H&M my main job was to float around the store and provide excellent customer service to bring success and achievements toward the store
- I had to familiarize myself with all products of the store to be able to quickly and efficiently run the merchandise back to its original areas where they are found
- I also had to keep up with new and old fashion trends to be able to make the right decision to take up the merchandise that did not need to be on the sales floor
- I also worked with the cashier and operating returns accurately and efficiently
- Also, I worked with a team and collaborated with fellow associates to create a positive and efficient work environment
- Lastly, I worked within the fitting rooms to make sure everything is organized and polished enough to be ran back onto the floor which was material customers may not wanted.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Party Associate
Pump It Up of Waldorf
01.2017 - 01.2020
- As a party associate at Pump It Up, I provided safety for children and families to have a fantastic and memorable experience during their visit
- For their special event or birthday party my duties were to greet them and check them in, also to host their party to make whoever event it was feel extremely welcomed and special
- I had to coordinate their event with decorations and food and provide excellent customer service so they will return again for any other special occasions
- I then after these events had to clean up and tidy up/ restock the party rooms which included cleaning and disinfecting the inflatable for the next party that would come in that would be in the next hour.
Education
Criminal Justice
Texas State University
San Marcos, TX12.2024
High school Diploma -
DeMatha Catholic High School
4313 Madison St, Hyattsville, MD 2078105.2020
Skills
- Problem-Solving
- Organization
- Leadership skill
- Outgoing
- Creative
- Experienced First to Serve
- Excellent customer service
- Effective communication skills
- Customer Needs Assessment
- Teamwork and Collaboration
Username
bweesstt
Other
- 3.30
- National Honor Society, 2020
- Student Athlete Association, Track & Field
Timeline
Sales Associate (Seasonal)
XOA Xtra Ordinaire Apparel
06.2023 - 08.2023
Sales Associate
Hennes & Mauritz H&M
01.2021 - 01.2022
Party Associate
Pump It Up of Waldorf
01.2017 - 01.2020
Criminal Justice
Texas State University
High school Diploma -
DeMatha Catholic High School
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