BASS FISHING
BRIAN "Wilky" WILKINSON
Hurricane,UT
Summary
Results-driven Operations Manager with a proven background in leading teams to success. Recognized for improving customer satisfaction through effective merchandising strategies. Demonstrates exceptional ability in team leadership and inventory management. Equipped with in-depth operational management experience, adept at streamlining store processes and enhancing customer experiences. Strong focus on team collaboration and adaptability to changing needs, ensuring reliable performance and goal achievement.
Overview
21
21
years of professional experience
1
1
Certificate
Work History
Asst. Manager
O'Reilly Auto Parts
09.2024 - Current
- I am responsible for scheduling
- Sales calls
- Opening and closing of the store
- Customer service
- Purchase orders
- Checking in, ordering, and putting away of freight
- Delivery vehicle maintenance
- Training new employees
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
Parts Manager
Newby Collision Center
06.2016 - 03.2024
- I ordered all parts for all estimates
- Purchasing, and writing all the purchase orders for all shop supplies
- Writing initial body repair estimates
- Interfacing with technicians
- Billing
- Returns, core returns, Inventory Control, running daily operations manager meetings, and ensuring the technicians have all the correct parts needed to repair the customer's vehicle
- Conducted thorough inspections of damaged vehicles to assess the extent of repairs needed
- Utilized industry-specific software and tools to accurately estimate repair costs for auto damage claims
- Collaborated with insurance adjusters, customers, and repair shops to negotiate fair and accurate estimates
- Reviewed vehicle repair history, parts availability, and labor rates to determine the most cost-effective solutions
- Provided exceptional customer service by addressing inquiries and concerns regarding estimated repair costs
- Managed a high volume of incoming claims while meeting strict deadlines for estimating repairs
- Worked closely with body shop technicians to understand their recommendations for repairs and incorporate them into estimates
- Negotiated pricing agreements with vendors to secure competitive rates on replacement parts and materials
- Performed regular quality control checks on completed repairs to ensure accuracy in estimated costs versus actual expenses incurred
- Collaborated with insurance companies to resolve any discrepancies or disputes related to estimated repair costs
- Stayed up-to-date on industry trends, new technologies, and best practices in auto damage estimation techniques
Parts & Fleet Manager
Tink's Superior Auto Parts (NAPA)
02.2014 - 06.2016
- I was the Fleet Manager
- I worked the parts Counter and did Outside Sales
- I overseen all the delivery drivers and their trucks
- I kept meticulous records of all vehicles and services that have been done and or are waiting to be done
- Monitored vehicle locations and routes using GPS tracking systems to optimize efficiency and minimize delays
- Maintained accurate records of vehicle maintenance, inspections, and repairs to ensure compliance with safety regulations
- Collaborated with procurement department in selecting vendors for equipment purchases based on quality standards
- Negotiated contracts with third-party service providers (e.g., repair shops) to ensure competitive pricing while maintaining high-quality services
District Manager
Vector Marketing
03.2004 - 02.2014
- As district Manager I Interviewed, Hired, Fired, and trained all employees
- I had all the top receptionists in my offices
- My salespeople underwent a Thorough 2-week training process
- Trained and motivated field salespersons I was in charge and oversaw all financial operations
- Managed a team of 250 sales representatives across multiple territories, consistently exceeding monthly and quarterly sales targets
- Provided ongoing training and coaching to sales team members, improving their product knowledge and closing techniques
- Conducted regular performance evaluations of sales team members, providing constructive feedback and implementing performance improvement plans as needed
- Led weekly district meetings to communicate goals, provide updates on performance metrics, and address any challenges or concerns
- Managed the district's budget, ensuring resources were allocated appropriately to support sales initiatives and maximize ROI
- Provided regular reports on sales performance, market trends, and competitor activities to senior management for strategic decision-making
- Mentored and coached underperforming sales representatives, providing guidance and support to help them improve their skills and meet targets
- Led cross-functional teams in the successful launch of new products/services within the district, resulting in XX% increase in revenue
Education
Associate's degree - Business Management
Cal State Fullerton
Fullerton, CA05.1999
Skills
- Accounts Receivable
- Automotive Repair
- Glazing
- Organizational skills
- Pricing
- Freight Experience
- Inventory Control
- Production Management
- Procurement
- Staff Supervision
- Team motivation
- Customer Relations
- Communication skills
- Microsoft Excel
- Logistics
- Account management
- Warehouse experience
- Marketing
- Business Management
- Profit & loss
- OPS Trax
- Parts Bridge
- Freight
- Microsoft Office 365
- Warehouse
- Mitchell
- Parts Trader
- Sales Management
- Mechanical Knowledge
- Picking & packing
- Operations Management
- Service writing
- Vehicle Maintenance
- Customer service
- Negotiation
- QuickBooks
- CDK
- Writing Skills
- Outbound sales
- Purchasing
- LKQ / Keystone Portal
- Customer relationship management
- CDL Truck Driving
- Repair Link Shop
- CCC One
- Inside Sales
- Upselling
- Dealership experience
- Delivery Driver Experience
- Sales
- Management
- Computer skills
- Alldata
- Microsoft Office
- Microsoft Powerpoint
- Global Connect
- Relationship management
- Collision Link
- Dealertrack
- Auto Estimating
- Outside Sales
- Auto Body Repair
- Recruiting
- Salesforce
- Product and service knowledge
- Money Handling
Certification
- Forklift Certification
- Driver's License
Accomplishments
- Supervised sales team of up to 250 sales reps.
- Exceeded monthly quota 47 times.
- Increased productivity 33% by implementing several process improvements.
- Increased sales by 29% by coaching employees on new merchandising standards.
- Achieved the # 599 out of 6,291 national store ranking within 1 year.
- Exceeded monthly store sales goals 47 months in a row.
- #1 New District Office Central Region
- #1 New District Office in Sales
- #1 New District Manager
- Promoted to District Sales Manager after 3 successful years in the sales department.
- Named "District Manager of the Year" in 2013
- Managed the "Make your Move" award winning sales team at Vector Sales & Marketing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Asst. Manager
O'Reilly Auto Parts
09.2024 - Current
Parts Manager
Newby Collision Center
06.2016 - 03.2024
Parts & Fleet Manager
Tink's Superior Auto Parts (NAPA)
02.2014 - 06.2016
District Manager
Vector Marketing
03.2004 - 02.2014
Associate's degree - Business Management
Cal State Fullerton
Personal Information
Authorized To Work: US
Hobbies
- Bass Fishing
- Coaching Baseball
- Collecting Baseball Cards
- UHSAA Official
- Little League Umpire
- Reading Books
Affiliations
- UHSAA
- HYPE
Awards
Eagle Scout Award, 06/01/90
Interests
BASEBALL CARDS
HELPING PEOPLE BE SUCCESSFUL
Personal Information
Authorized To Work: US
Hobbies
- Bass Fishing
- Coaching Baseball
- Collecting Baseball Cards
- UHSAA Official
- Little League Umpire
- Reading Books
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