Briar Krigbaum
Syracuse,NY
Summary
Dynamic IT professional with a proven track record at Carrols / RBI, excelling in technical support and troubleshooting. Expert in Active Directory management and Intune / Azure.
I enhance user satisfaction through effective problem resolution and training. Recognized for implementing IT security best practices, I drive operational efficiency and empower teams with knowledge and productivity.
Overview
7
7
years of professional experience
Work History
Desktop Support Analyst / System Administrator
Carrols / RBI
07.2023 - Current
- Provided technical support for desktop hardware and software issues, ensuring timely resolution.
- Diagnosed and resolved network connectivity problems to maintain operational efficiency.
- Assisted in the deployment of new software applications across multiple workstations.
- Conducted training sessions for staff on best practices for IT security and system usage.
- Maintained inventory of IT equipment, ensuring availability of necessary tools for support tasks.
- Managed ticketing system to track support requests, prioritizing urgent concerns effectively.
IT Service Desk Analyst
Monro Muffler Brake & Service
12.2021 - 05.2023
- Resolved technical issues for end-users, ensuring timely and effective support.
- Documented and tracked incidents using ticketing system to maintain service quality.
- Provided training and guidance to junior staff on troubleshooting procedures.
- Analyzed recurring problems to identify opportunities for process improvements.
- Managed software installations and upgrades, minimizing downtime for users.
- Developed user documentation and training materials for enhanced self-service capabilities.
Spectrum Community Solutions Manager
Charter Spectrum
12.2018 - 09.2021
- Resolved customer inquiries using CRM software to enhance satisfaction and retention.
- Assisted in training new staff on company policies and product knowledge to ensure consistency.
- Implemented strategies to address recurring problems, reducing escalations by developing standard operating procedures.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
LHS
Liverpool, NYA+ Certificate -
Coursera
SyracuseSkills
- Technical support expertise
- Active Directory management
- Troubleshooting skills
- End user support
- Ticketing system proficiency
- Software installation
- IT security best practices
- Diagnostics
- Hardware diagnostics
- Emergency response
Timeline
Desktop Support Analyst / System Administrator
Carrols / RBI
07.2023 - Current
IT Service Desk Analyst
Monro Muffler Brake & Service
12.2021 - 05.2023
Spectrum Community Solutions Manager
Charter Spectrum
12.2018 - 09.2021
High School Diploma -
LHS
A+ Certificate -
Coursera