Briar Libby
Network Systems Technician
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Network Technician position in a professional environment. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
years of post-secondary education
2
2
Certifications
Work History
Cyber Systems Operator
Kansas Air National Guard
Wichita, Kansas
06.2020 - Current
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
- Diagnosed and executed resolution for network and server issues.
- Monitored networks and network devices to resolve technical problems quickly.
- Performed network security design and integration duties.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Worked with customers to understand needs and provide excellent service.
- Received and processed stock into inventory management system.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Planned and implemented updates to system software.
Customer Service Associate
Dillons Grocery Store
Wichita, Kansas
02.2019 - Current
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered basic technical support for clients on wide range of company products.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Informed customers about special promotions and provided detailed information for various products.
- Provided information regarding loyalty programs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Cyber Systems Operations
US Air Force Apprentice Technical School
Keesler AFB, Mississippi 04.2021 - 10.2021
Basic Training
US Air Force Basic Training
Lackland AFB, Texas 03.2021 - 04.2021
High School Diploma -
Wichita High School East
Wichita, KS 08.2016 - 05.2020
Skills
Hardware knowledge
Certification
Top Secret Security Clearance/SCI
Timeline
Cyber Systems Operations
US Air Force Apprentice Technical School
04.2021 - 10.2021
Basic Training
US Air Force Basic Training
03.2021 - 04.2021
Cyber Systems Operator
Kansas Air National Guard
06.2020 - Current
Customer Service Associate
Dillons Grocery Store
02.2019 - Current
High School Diploma -
Wichita High School East
08.2016 - 05.2020
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