Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briara McKeough-Marquez

Pahrump,Nevada

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Janitorial Lead

Spring Mountain Country Club and Racetrack
, NV
08.2019 - Current
  • Explained goals and expectations required of trainees.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Polished furniture and room accessories to keep all areas bright and fresh.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Kept team safe by verifying proper use of safety equipment and techniques, and correcting missteps.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Assigned and monitored tasks to janitorial staff, ensuring that all duties were completed in a timely manner.

Crew Member

Tropical Smoothie
Pahrump, NV
05.2017 - 08.2024
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Informed customers about daily specials in an engaging manner.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Personal Care Assistant

August Services
Pahrump, NV
05.2021 - 09.2021
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Followed care plan and directions to administer medications.
  • Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Helped clients get in and out of beds and wheelchairs.
  • Assisted clients with maintaining good personal hygiene.
  • Provided ongoing compassionate clients care for each client.

Crew Member

Black Jack Fireworks
Pahrump, NV
03.2020 - 07.2020
  • Identified customer needs by asking questions and advising on best solutions.
  • Arranged product on shelves following merchandising guidelines.
  • Added incoming items to inventory using company software.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Updated product labels to reflect accurate pricing.
  • Stocked shelves, racks, and bins with new or transferred merchandise.
  • Collected payments and provided accurate change.
  • Provided accurate information about products, prices and services.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Maintained cleanliness of store environment including floors, windows, displays.

Front Desk Clerk

Saddle West Hotel & Casino
Pahrump, NV
02.2019 - 12.2019
  • Made guest and group reservations, processing check-ins and check-outs for customers.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Processed credit card, cash, and other forms of payment for guest accounts.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Contacted housekeeping or maintenance staff to report room or building issues.

Crew Member

Jack in the Box
Pahrump, NV
02.2018 - 11.2018
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.

Sandwich Artist

Subway
Pahrump, NV
12.2016 - 07.2017
  • Verified orders and bagged items for easy transport.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Assisted in the training of new staff members on proper sandwich-making techniques.
  • Operated cash register to accept cash or credit card payment and issue receipt for transaction.
  • Organized food preparation stations and regularly replenished supplies.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Assembled and served meals according to specific guest requirements.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
  • Monitored temperature of freezers and coolers throughout shift.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

High School Diploma -

Stanley High School
Online
03-2018

Associate of Arts -

Great Basin College
Pahrump, NV

Skills

  • Window Washing
  • Basic Repairs
  • Chemical Handling
  • Detail Oriented
  • Work Scheduling
  • Sanitation Standards
  • Decision-Making
  • Telephone Etiquette
  • Accurate Message Transcription
  • Call Handling
  • Strong Interpersonal Skills

Timeline

Personal Care Assistant

August Services
05.2021 - 09.2021

Crew Member

Black Jack Fireworks
03.2020 - 07.2020

Janitorial Lead

Spring Mountain Country Club and Racetrack
08.2019 - Current

Front Desk Clerk

Saddle West Hotel & Casino
02.2019 - 12.2019

Crew Member

Jack in the Box
02.2018 - 11.2018

Crew Member

Tropical Smoothie
05.2017 - 08.2024

Sandwich Artist

Subway
12.2016 - 07.2017

High School Diploma -

Stanley High School

Associate of Arts -

Great Basin College

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Briara McKeough-Marquez