Bria Larry
Haines City,United States
Summary
Sales-oriented, call center expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Getting my start in a call center setting, has made me fully equipped with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management, especially while taking calls. Career success in travel and hospitality for private, global and corporate customers.
Overview
4
4
years of professional experience
Work History
Travel Consultant
Disney
03.2021 - 10.2023
- Organized trips for individual, family and business travelers.
- Handled sensitive information with professionalism and discretion.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Documented and detailed calls and complaints using call center's CRM database.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Customer Service Agent
Walmart
09.2020 - 02.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Agent
T-Mobile
08.2019 - 07.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
Education
High School Diploma -
Poinciana Christian Preparatory
Kissimmee, FL05.2020
Skills
- Documentation Preparation
- Sales expertise
- Great time management
- Excellent communication
- Call Control
Timeline
Travel Consultant
Disney
03.2021 - 10.2023
Customer Service Agent
Walmart
09.2020 - 02.2021
Customer Service Agent
T-Mobile
08.2019 - 07.2020
High School Diploma -
Poinciana Christian Preparatory
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