Summary
Overview
Work History
Education
Skills
Timeline
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Briasia Augustus

Greer,SC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

Sales Mentor

Spectrum
04.2023 - Current
  • Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
  • Developed and led group training courses to align with corporate sales and service goals.
  • Managed recruitment, training and development for highly effective sales team.
  • Designed and implemented sales training program and documentation.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Called prospective customers in designated market area to qualify leads.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Completed daily and weekly sales reporting using assigned tools.
  • Overcame objections using friendly, persuasive strategies.

Senior Customer Service Specialist

Verizon
01.2016 - 03.2023
  • Entered customer data into system and communicated service concerns with the care department.
  • Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
  • Informed customers of product, price and policy changes to educate on issues and resolve concerns.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Responded to customer calls and emails to answer questions about products and services.
  • Corresponded with clients through email, telephone, or postal mail.
  • Greeted incoming calls and customers professionally and provided friendly, knowledgeable assistance.

Dispatcher

Amazon
08.2012 - 04.2016
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking of 60 fleet vehicles.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Updated database with changes in carrier status.
  • Reviewed order data to verify transactions and shipping dates.

Education

MBA - Business Management

Purdue Global University
05.2026

Skills

  • Report Preparation
  • New Hire Retention
  • Sales Team Development
  • Data Analysis
  • Information Security
  • Scheduling
  • Call Management
  • Account Updating
  • Paperwork Processing
  • Data Collection
  • Appointment Scheduling
  • Data Entry

Timeline

Sales Mentor

Spectrum
04.2023 - Current

Senior Customer Service Specialist

Verizon
01.2016 - 03.2023

Dispatcher

Amazon
08.2012 - 04.2016

MBA - Business Management

Purdue Global University

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Briasia Augustus