BriAsia Joshua
Burrton,MI
Summary
Dedicated Human Resources Coordinator pursuing a bachelor's degree in Interdisciplinary Studies with a focus in Digital Communication, Data Analytics and Interpretation, and IT Fundamentals. Completed various marketing and security training courses, alongside programming studies, to enhance expertise and skill set. Committed to leveraging a diverse educational background and practical experience to contribute effectively in dynamic environments. Passionate about fostering positive workplace cultures and driving organizational success through strategic human resource initiatives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Human Resources Coordinator
Flatrock Manor
05.2024 - Current
- Complete biweekly attendance reports company-wide.
- Track referral bonuses.
- Conduct interviews.
- Maintain the confidentiality of employee records.
- Complete employment verifications.
- Complete UIA hearings.
- Submit garnishment documents to payroll.
- Complete all onboarding for support and upper management positions.
- Conduct Employee Relations Meetings.
- Complete Work Compensation Claims.
- Assign CPR instructor training courses.
- Complete weekly meetings with orientation for new hire classes.
- Managed employee records and maintained data accuracy and confidentiality.
- Facilitated onboarding processes for new employees, enhancing integration and engagement.
- Collaborated with management to address employee relations issues, fostering a positive workplace culture.
- Coordinated recruitment efforts, streamlining candidate selection and interview scheduling procedures.
- Conducted exit interviews to gather feedback for continuous improvement of HR practices.
- Supported compliance initiatives by monitoring adherence to labor laws and regulations across the organization.
- Maintained human resources information system and kept employee files up to date and accurate.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed employee employment verifications and Workman's Compensation paperwork.
- Supported managers in addressing employee concerns, fostering positive workplace relationships.
- Enhanced communication by setting up regular HR newsletter.
Administrative Assistant
Flatrock Manor
05.2021 - 05.2024
- Organized and maintained filing of sensitive documents.
- Submitted incident reports.
- Maintained and disbursed client funds.
- Worked alongside case managers, BCBAs, LLPs, counties, and recipient rights officials.
- Held trainings and meetings.
- Complied with OSHA and HIPAA guidelines.
- Trained incoming and current employees on new and updated policies.
- Completed weekly audits.
- Maintained organization of drill logs.
- Completed E-scores in accordance with fire safety regulations.
- Completed company-wide safety and cleanliness audits.
- Completed and submitted payroll.
- Coordinated office operations to ensure efficient workflow and timely completion of tasks.
- Managed scheduling for meetings and events, optimizing resource allocation and time management.
- Implemented filing systems to improve document retrieval speed and organization standards.
- Developed training materials for new staff, enhancing onboarding process effectiveness.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Lead Direct Care Worker
Flatrock Manor
08.2019 - 05.2021
- Trained incoming direct care works on company floor standards
- Maintained supervision of clients
- Completed floor walk throughs and safety checks
- Completed safety drills
- Administered medication
- Assisted with all clients' personal outings and appointments
- Set up shift assigning work loads to direct care staff
- Reviewed floor documentation ensuring its completion
- Completed incident reports
- Reported welfare checks to management team
Clinical Nurse Assistant
McLaren Flint
04.2019 - 08.2019
- Assisted nursing staff in administering medications and treatments to patients.
- Monitored vital signs and documented patient conditions accurately.
- Educated patients on post-treatment care and health management practices.
- Collaborated with multidisciplinary teams to develop comprehensive care plans.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care.
- Improved patient satisfaction by providing compassionate care and addressing individual needs.
- Facilitated patient transfers, ensuring proper positioning techniques were utilized for safety and comfort.
- Maintained a safe and clean environment for patients, adhering to infection control protocols.
- Contributed to positive workplace culture by fostering teamwork among fellow nursing staff members.
- Documented accurate patient information within electronic health records, maintaining confidentiality standards as required by HIPAA regulations.
- Provided emotional support to patients and families during difficult medical situations.
- Demonstrated strong clinical skills in assessing vital signs, performing blood draws, and administering medications.
- Supported needs of 12+ residents under long-term care.
Housekeeper
McLaren Flint
07.2018 - 04.2019
- Maintained cleanliness and sanitation standards throughout facility to ensure patient safety.
- Operated floor care equipment to perform routine maintenance on various flooring surfaces.
- Collaborated with healthcare staff to prioritize cleaning schedules based on patient needs.
- Trained new housekeeping staff on best practices for infection control and waste disposal procedures.
- Inspected rooms and common areas for quality assurance, addressing issues promptly when necessary.
- Monitored inventory of cleaning supplies, ensuring availability while minimizing waste and costs.
- Implemented safety measures to comply with health regulations, improving workplace safety standards significantly.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Customer Experience Coordinator
TJ Maxx, TJX Companies
03.2016 - 10.2018
- Developed customer feedback systems to enhance service delivery and product offerings.
- Coordinated training programs for staff to improve customer interaction and satisfaction.
- Analyzed customer service metrics to identify trends and implement process improvements.
- Led cross-departmental initiatives to streamline communication between teams and increase efficiency.
- Managed escalated customer inquiries, ensuring timely resolutions and maintaining positive relationships.
- Implemented best practices in customer experience strategies, resulting in enhanced brand loyalty.
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Identified areas of improvement in customer service processes, implementing effective solutions to optimize performance.
- Helped customers understand return policies and processed items.
- Analyzed customer feedback data to identify trends, improving products and services based on insights gained.
- Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
Bachelor of Arts - IT Fundamentals, Digital Com., Data Anal.
University of Michigan- Flint
Flint, MI04-2027
High School Diploma -
Flint Southwestern Classical Academy
Flint, MI06-2015
Skills
- Familiarity with Unix command line
- Experience with Linux command line
- Proficient in Python
- Experience with Kali Linux tools
- Coding Techniques
- Efficient at acquiring new skills
- Organizational proficiency
- Customer relations
- Upholding professional boundaries in interactions
- Administrative support
- Experienced in software utilization
- Patient care coordination
- Payroll processing
- Microsoft Word
- Healthcare regulations
- Maintaining files
- Time management
- First aid and CPR
- Microsoft office and docusign
- Microsoft Excel
- Client assessment
- Scheduling
- File organization
- Multitasking and organization
- Collaborative team member
- Conflict management
- Daily living support
- Microsoft outlook
- Customer and client relations
- Compassionate caregiving
- Employee relations
- Computer proficiency
- Benefits administration
- Human resources administration
- Recordkeeping
- Maintains confidentiality
- HR policies compliance
- Confidential document control
- Verbal and written communication
- Problem-solving
- Excellent multitasking
- Content scheduling
- Social media
- Social media strategy
- Visual design
- Social media copywriting
Certification
- Social Media Marketing Training - June 2025
- Google Digital Marketing & E- Commerce Professional - June 2025
Timeline
Human Resources Coordinator
Flatrock Manor
05.2024 - Current
Administrative Assistant
Flatrock Manor
05.2021 - 05.2024
Lead Direct Care Worker
Flatrock Manor
08.2019 - 05.2021
Clinical Nurse Assistant
McLaren Flint
04.2019 - 08.2019
Housekeeper
McLaren Flint
07.2018 - 04.2019
Customer Experience Coordinator
TJ Maxx, TJX Companies
03.2016 - 10.2018
Bachelor of Arts - IT Fundamentals, Digital Com., Data Anal.
University of Michigan- Flint
High School Diploma -
Flint Southwestern Classical Academy