BRIA SMITH
Gretna
Summary
Customer Service and Tax Preparer Assistant with over 7 years of experience in providing exceptional client support and ensuring compliance with tax regulations. Skilled in auditing, data entry, and administrative support, with a proven track record of managing high volumes of customer interactions and enhancing customer satisfaction. Committed to leveraging strong communication and leadership abilities to contribute to team success and drive operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CASHIER/BAKERY
Rouses Supermarket
01.2024 - Current
- Worked cohesively with bakery and front-end teams to streamline operations. Actively contributed to a positive work environment, fostering teamwork and communication.
- Consistently met sales targets while maintaining high customer service standards. Implemented efficient checkout processes, reducing queue times and enhancing customer experience.
- Streamlined checkout processes, significantly reducing queue times and improving overall customer experience, resulting in positive feedback and repeat business.
- Actively contributed to a positive work atmosphere, promoting effective teamwork and open communication among colleagues across different departments.
Patient Access Representative
Oschner Medical Center
01.2024 - Current
- Processed patient registrations and insurance verifications efficiently.
- Managed appointment scheduling using electronic health record systems.
- Assisted patients with inquiries, ensuring clarity and understanding of services.
- Maintained accurate patient records to support billing and collections processes.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
TAX PREPARER ASSISTANT
Benoit's Tax & Consultant Services
12.2018 - Current
- Assist in tax law interpretation and client data management, ensuring compliance and accuracy.
- Manage over 400 tax client registrations, meticulously verify computations, and cross-check taxpayer identification numbers for absolute precision.
- Process 25-35 clients weekly, maintaining precise data entry and authorization.
- Conduct audits on 15-25 tax returns, identifying discrepancies and ensuring compliance.
- Manage high volumes of client calls, providing timely support and issue resolution.
- Provide comprehensive administrative support, maintain detailed case records, and assist clients with appointment scheduling and tax-related inquiries.
PART TIME SITTER/NANNY
01.2017 - Current
- Provide comprehensive childcare support as an experienced multiple families, ensuring the well-being, safety and development of children ranging from infants to school-age.
- Establish and maintain strong relationships with both children and parents, promoting open communication, trust and collaboration in meeting the family's specific needs and expectations.
- Engage children in age-appropriate activities, organize outings, facilitate educational play and assist with homework, fostering their intellectual, emotional and social growth while creating a positive and nurturing environment.
- Dedicated and compassionate babysitter with eight years of experience providing exceptional care to children ages 1 to 12. Proven ability to create a safe and stimulating environment, focusing on educational activities, healthy routines and emotional well-being. Known for reliability, flexibility and a strong work ethic, consistently earning the trust and respect of families. Successfully managed up to four children at a time, ensuring their safety, development and happiness.
SECURITY
01.2024 - 01.2025
- Meticulously maintained security logs and reports, ensuring accurate documentation. Conducted thorough investigations of incidents, providing comprehensive findings.
- Conducted thorough security patrols, documenting irregularities and potential risks. Implemented enhanced surveillance techniques, leading to improved facility safety.
- Fostered positive relationships with staff and visitors, creating a welcoming yet secure environment. Mentored new security personnel, enhancing team performance.
- Collaborated with local law enforcement when necessary and provided detailed incident reports.
DAYCARE TEACHER
01.2021 - 08.2023
- Implemented age-appropriate curriculum, promoting social, emotional, and cognitive growth. Maintained a safe, clean classroom, adhering to health and safety protocols.
- Developed creative learning materials, enhancing children's curiosity and problem-solving skills. Introduced interactive storytelling techniques, boosting language development.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Oversaw groups of 20 students at school and maintaining optimal safety and security.
- Lead teacher with lesson plan creation and materials development.
CASHIER
HomeGoods
01.2021 - 10.2022
- Trained team on cash handling, improving accuracy in transactions and customer satisfaction.
- Meticulously managed inventory, restocked merchandise, and built eye-catching displays, contributing to improved product visibility and sales performance.
- Operated cash register efficiently, maintaining high transaction accuracy.
- Ensured cleanliness of checkout areas, contributing to a welcoming store environment.
- Provided exceptional customer support, addressing queries about products and pricing, while consistently greeting and assisting over 45 customers daily.
CASHIER/CUSTOMER SERVICE REPRESENTATIVE
JCPenney
07.2019 - 03.2020
- Assisted customers with product inquiries and policy details, enhancing shopping experience.
- Processed sales efficiently by scanning barcodes and sharing accurate pricing.
- Utilized effective upselling techniques to help customers find desired merchandise.
- Applied discounts accurately by collecting and scanning coupons.
- Boosted customer satisfaction by aiding in purchases and reward program sign-ups.
- Maximised sales opportunities through strategic upselling, leading to increased average transaction value and improved customer loyalty.
Education
High School - undefined
Helen Cox High School
Harvey, LA05.2019
Skills
- Customer Service (Experienced)
- Computer Proficiency (Experienced)
- Leadership (Expert)
- Tax Preparation (Expert)
- Data Entry (Experienced)
- Communication (Expert)
- Administrative Support (Experienced)
- Auditing
- Record Keeping (Experienced)
- Cash Handling (Expert)
- POS Transactions (Experienced)
- Merchandising (Experienced)
- Babysitting (Expert)
Certification
- CERTIFIED
- First Aid/ CPR
Timeline
Patient Access Representative
Oschner Medical Center
01.2024 - Current
CASHIER/BAKERY
Rouses Supermarket
01.2024 - Current
SECURITY
01.2024 - 01.2025
DAYCARE TEACHER
01.2021 - 08.2023
CASHIER
HomeGoods
01.2021 - 10.2022
CASHIER/CUSTOMER SERVICE REPRESENTATIVE
JCPenney
07.2019 - 03.2020
TAX PREPARER ASSISTANT
Benoit's Tax & Consultant Services
12.2018 - Current
PART TIME SITTER/NANNY
01.2017 - Current
High School - undefined
Helen Cox High School