Bria Symone Dennard
Americus,Georgia
Summary
Knowledgeable and dedicated customer service professional with extensive experience in call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members. Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Motivated driver specializing in operating dry-boxes, reefers, box trucks and semi tractor-trailer combinations. Current CDL -A license with no endorsement, as well as certifications in pallet jack and forklift operation.
Overview
7
7
years of professional experience
Work History
Independent Contractor Delivery Driver
FedEx:Ground
10.2021 - 02.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Inspected load security and checked for damages.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Minimized company liability and risks to loads by obeying traffic laws.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Operated light trucks to deliver loads as far as 100 miles from home location
Call Center Customer Service Representative
TLC Associates
01.2021 - 09.2021
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Documented and detailed calls and complaints using call center's CRM database.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Answered up to 50-100 incoming calls in busy, fast-paced global call center.
- Referred complex issues relating to online order system or technology to help desk for further evaluation.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
- Described and explained details about product options to inform customers and guide purchasing decisions.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Resolved customer complaints and addressed emergency requests and needs.
- Achieved and consistently exceeded revenue quota through product and service promotion.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Documented and detailed calls and complaints using call center's CRM database
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Detailed payment options and explained price, receipt and billing details to customers
- Attended telephone skills and program information training sessions to boost aptitude
- Maintained and managed customer files and databases
- Placed outbound customer service or customer satisfaction calls to follow up on issues
- Escalated complicated customer account issues to supervisors and help desk workers
- Performed various clerical duties by filing and faxing documents and creating customer databases
Warehouse Associate
Amazon
04.2020 - 11.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Performed inventory control, such as counting, and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Operated forklift and other warehouse equipment to safely move and store goods.
- Consistently lifted materials weighing as much as 50 pounds
Grocery Store Cashier
Harvey's Grocery Store
09.2018 - 02.2020
- Checked for outdated and overripe grocery items and removed from inventory.
- Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
- Pleasantly greeted customers and provided prompt and courteous service at all times.
- Recommended products to customers to drive sales.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Retrieved items for customers and verified prices.
- Monitored customers demonstrating suspicious actions to support inventory loss prevention objectives.
Office Bookkeeper
Leary Logistic LLC
08.2016 - 09.2018
- Assigned loads daily.
- Spoke with company daily to get loads out.
- Data entry.
- Payroll.
- Timesheets.
- Answered all incoming and outgoing calls.
- Made daily deposits.
- Fax and scanned over all documents to drivers, and companies.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Kept reception area clean and neat to give visitors positive first impression.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Maintained payroll information by calculating, collecting and entering data.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Processed new hire paperwork and documents.
- Completed payroll for employees and maintained detailed records of procedures.
Education
High School Diploma -
Westover High School
Albany, GA05.2020
Skills
- Sales
- Invoicing
- Troubleshooting Technical Issues
- Billing Inquiries
- Product Location
- Product Sales
- Reviewing Data
- Payroll Processing
- Checking Time Cards
- Analyzing Information
- Computer skills
- Inbound sales
- Product knowledge
- Documentation and reporting
- Microsoft Office
- High-volume call centers
- Till counting
- Knowledgebase software
- Call center operations
- Pre-Trip and Post-Trip Inspections
- Current CDL License
- Secure Loads
- GPS and Route Planning
- Dispatch Collaboration
- Double and Triple Trailers
- Plan Routes
- Hand and Power Tool Operation
- Stacking and Staging
- Assembly and Production
- Handheld Computer Device Software
- Pallets Loading
- Order Picking and Processing
- Materials Handling Safety Training
- Wrapping and Boxing
Timeline
Independent Contractor Delivery Driver
FedEx:Ground
10.2021 - 02.2023
Call Center Customer Service Representative
TLC Associates
01.2021 - 09.2021
Warehouse Associate
Amazon
04.2020 - 11.2020
Grocery Store Cashier
Harvey's Grocery Store
09.2018 - 02.2020
Office Bookkeeper
Leary Logistic LLC
08.2016 - 09.2018
High School Diploma -
Westover High School
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